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Mail :
Council Tax Dept
Revenues and Benefits
Plymouth City Council
Plymouth PL1 2AA
Phone :
01752 304924
Email :


  • Monday 8.30am to 5pm

    Tuesday 8.30am to 7pm

    Wednesday 8.30am to 7pm

    Thursday 8.30am to 8pm

    Friday 8.30am to 5pm

    Saturday 9am to 5pm


Progress on Bretonside


Council tax

Online services

All council tax related online services- includes payments.


Bills and bands

Council tax bands and how much you need to pay.

View online page   View bills / bands page





Check whether you can receive a discount or pay nothing at all.



What to do when someone dies.

Apply for a discount   View bereavement page





Tell us about a change in tenancy.


Missed payments

What we do in the event of a missed payment.

View landlord page   View recovery page





View frequently asked questions and answers (FAQs).




Read our FAQs    

Scams and bogus calls

Local residents have been receiving telephone calls from people claiming to be from our council tax department, stating they are due a large refund.

Residents are then asked to provide their bank details so that a refund can be made.

We do not, and would not, make these telephone calls and would never telephone unexpectedly regarding a council tax refund nor would staff ask for bank or credit card details by telephone to process a refund.

If anyone receives such a call they should refuse to disclose information and phone us on 01752 668000. Our staff will confirm whether any refund is outstanding and if so arrange a refund in the normal manner.

We take many payments securely by telephone every day from residents, but we do not refund to cards. If anyone has passed details of their bank or credit card to anyone recently regarding a refund, they should contact their bank branch or card company immediately.

Further information and documents

Your council tax helps pay for a huge range of services. These include keeping our streets clean, keeping us all on the move, enabling our children to achieve and enjoy their schools, as well as be on hand for key moments of people's lives, such as weddings and registering births.

Like all public organisations we face challenging times as the Government reduces its funding for local public services.

Document Download Icon Download and read the Co-operative Council Finance Plan 2014 to 2017 [PDF, 1.8MB]

Document Download Icon Download and read the Council tax and budget information 2015/16 [PDF, 90KB]

Document Download Icon Download and read the Council Tax Support Scheme 2015 to 2016 [PDF, 1.1MB]

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Anyone can use our Self Service website. Some sections may require you to register, and you will need a PIN number from us, but once you have done this it's free and available 24 hours a day. If you need advice on how to register please visit our main Self Service page.


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