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Mail :
National Benefit Fraud Hotline
Plymouth City Council
Plymouth PL1 2AA
Phone :
0800 854440


Woman at a call centre

Benefit fraud

Benefit fraud is where people claim Housing and Council Tax Support and/or Social Security Benefits such as Tax Credits, Job Seekers Allowance and Income Support when they have no right to claim them.

Report Benefit Fraud - Links to a page where a benefit fraud report can be submitted online.

Before you start

Benefit fraud reports can be made anonymously (although by supplying your contact details we may be able to investigate the allegations quicker).

  • The name and address of the claimant, including their description, age, distinguishing features, appearance and any other information you have about the person
  • What type of benefit fraud you think is being committed
  • Why you think they are committing benefit fraud
  • If they are working; their type and place of employment and hours they work (do they wear a uniform to work?)
  • Their vehicle details (including make, colour and registration number)
  • Details of their partner or other adults in the household (including names, relationship to claimant and employment details if known)
  • Property they may own
  • Other names they may be using

Other ways to report

  • Complete the benefit fraud online form
  • Phone the National Benefit Fraud Hotline (NBFH) on 0800 854440. Your call is free and confidential - you do not have to give your name or address. Lines are open between 8am and 6pm Monday to Friday.

    If you have speech or hearing problems you can use the text phone service on 0800 328 0512.

    Welsh speakers can call 0800 678 3722.
  • Post your information to NBFH, PO Box 224, Preston PR1 1GP


If you have any questions or need help please phone the National Benefit Fraud Hotline (NBFH) on 0800 854440.

Further information and documents

Types of benefit fraud

The most common types of benefit fraud are:

  • Landlords who are receiving benefit payments for tenants who do not live in their property
  • A claimant living with an undeclared partner
  • A claimant or their partner are claiming Job Seekers Allowance/Income Support but are working
  • A claimant has undeclared income such as pensions, savings or rent from a lodger
  • When a claimant owns a property but states that they are paying rent for the property, inventing a fictitious landlord and using false rent books and tenancy agreements
  • When a person claims benefit in more than one name or at more than one address
  • When a person claims benefit from an address where they do not live
  • Where a tenancy is created between friends or family where the property would not normally be rented, in order to obtain benefit to which they are not entitled

This list is not exhaustive and if you have concerns about a type of fraud which is not listed please report it