Consumer advice

Advice and support for consumers in Plymouth is now provided by Consumer Direct.

Consumer Direct is a telephone and online consumer advice service, which is supported by local authorities in the South West, and by the Department of Trade and Industry.

Consumer Direct provides clear, practical advice to help consumers sort out problems and disagreements with suppliers of goods or services. From overcharging to faulty goods, and dodgy workmanship to reporting dishonest traders and scams, Consumer Directs' trained advisers are ready to offer individual solutions for individual problems.

Consumer Direct works in partnership with Local Authority Trading Standards Advice Services and Consumer Support Networks, providing first level advice and information on a wide range of consumer problems. More complex problems, or complaints requiring further investigation or assistance are referred to Trading Standards or other advice services.

To speak to a Consumer Direct adviser, please call 08454 04 05 06 (Minicom users should call on 08451 28 13 84). To email Consumer Direct please contact us via the Consumer Direct website. A wide range of consumer information and advice is also available online from the Consumer Direct website.