Consumer advice

Advice and support for consumers in Plymouth is now provided by Consumer Direct.

Consumer Direct is a national telephone and online consumer advice and information service funded by the Office of Fair Trading. Its aim is to provide consumers with the knowledge, tools and confidence to resolve their consumer problems themselves.

Consumer Direct is operated in partnership with Local Authorities, Trading Standards and other Consumer Support Network members. Consumer Direct will be the first point of call for consumers, delivering first tier advice on a range of consumer matters, and where further help is required it will be a gateway to other complementary services.

Consumer Direct provides clear, practical advice to help consumers sort out problems and disagreements with suppliers of goods or services. From overcharging to faulty goods, and dodgy workmanship to reporting dishonest traders and scams, Consumer Direct's trained advisers are ready to offer individual solutions for individual problems.

To speak to a Consumer Direct adviser, please call 08454 04 05 06. To email Consumer Direct please use the secure contact form provided on the Directgov website. A wide range of consumer information and advice is also available online from the Directgov consumer rights pages.