Local baseline services

Existing services

Plymouth’s BID projects and services will be entirely additional to any services already delivered by Plymouth City Council. Plymouth City Centre Company and Plymouth City Council have established a contractual agreement to regularly review Council services delivered within the BID area. Once the BID has been established, the Council will be contractually obliged to maintain its existing standards of performance for the following services:

Baseline agreements

Safety

• Closed Circuit Television (CCTV)
• Community safety and management
• Licensing and enforcement of street activities/markets
• Street lighting

Promotion

• Events and marketing
• Shopmobility
• Seasonal park and ride

Cleanliness

• Street cleansing (including bin emptying/washing)
• Waste collection
• Gully cleansing
• Graffiti and flyposting removal
• Power wash eg planters/litter bins
• Public conveniences

Statutory

• Planning
• Trading standards
• Environmental health

Maintenance

• Highway maintenance and management
• Trees and landscape development
• Grounds maintenance (including weed spraying)

Other services

• Christmas lights and events
• Car parking

Continuous service improvement

The contract commits Plymouth City Council to continually improve its services throughout the lifetime of the BID. This will include annual reviews of individual services, with regular review meetings to monitor performance. In the event of service delivery issues, the company is entitled to issue a formal notice requesting the Council to remedy the issue. Any failure to perform will initially be addressed through co-operation and negotiation, but if this fails then a process of formal mediation will follow.

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