Stay in the loop
Plymouth - Britain's Ocean City Plymouth Newsroom, latest news and information eBooks


Mail :
Corporate Information Manager
Plymouth City Council
Plymouth PL1 2AA
Phone :
01752 668000
Email :


Woman at a call centre

General information requests

Make a request

If you cannot find the information you are looking for on this website you can request it under the Freedom of Information Act.

When making a request:

  • Clearly describe the information you are requesting, be as specific as possible
  • Include your name, address and other contact details, this will allow us to respond to your request, or ask for clarification, more quickly
  • State how you would prefer to receive the information i.e. paper or email

Document Download Icon Download the general information request form [Word, 130KB]

Document Download Icon Download the general information request form [PDF, 76KB]

Please email the completed form to, return to a Council office, or send to Information Requests, Plymouth City Council, Plymouth, Devon.

Refusing a request

A request for information may be refused:

  • If an exemption applies under legislation that prevents us from providing the information. A list of exemptions is available in the Freedom of Information Act, the exemptions can be found from sections 21 to 44
  • If the cost of staff time and providing the information would exceed £450. The maximum staff time for answering requests is therefore 18 hours.

If we have to refuse your request we will tell you the reason for the refusal, including any exemptions that apply.


Information that is readily available will be provided to you as quickly as possible.

A response will be sent to every request within 20 working days. This timescale may be extended under certain circumstances. If this happens you will however be notified of this and the estimated date of response.

If we are unsure what information you are requesting we will contact you to clarify your request. The 20 working days will then start from the date when the request is clarified.


We provide most documents free of charge. If a charge will be applied for the information you have requested you will be notified.  

Information use

The information supplied to you continues to be protected by the Copyright, Designs and Patents Act 1988. You are free to use it for your own purposes, non-commercial research or news reporting. Any other reuse, for example commercial publication, would require the permission from us.


If you are not satisfied with the way your request has been handled you may ask for an Internal Review to take place.