Accessibility
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Contact
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Mail :
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General Enquiries Plymouth City Council Plymouth PL1 2AA |
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Phone :
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01752 668000 |
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Email :
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enquiries@plymouth.gov.uk |
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Fax :
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01752 304880 |
Textphone
- For hearing or speech impaired callers, we welcome TypeTalk users.
Related pages
Contact us
The main Council offices are based at the Civic Centre. If you are uncertain which department you need to speak to, ring our main switchboard number shown under contacts on this page and our operators will be pleased to put you through to the correct department.
If you know which department or service you require please refer to the A to Z of Council services located on the toolbar above.
Our Customer Services opening hours are Monday to Friday 8.30am to 5pm.
Our friendly and professional Customer Services team deals with many of the phone calls you make to the council, and greets you when you come into the Civic Centre, Ballard House and Midland House. All of our team will try to help with queries and give you advice about other agencies that may be able to help you.
We answer all calls to the switchboard and enquiry lines for waste, council tax, benefits, social care, housing repairs, children and families, recruitment, highways and 'have your say'. In many of these cases we record your comments and requests so that our colleagues in these departments can help you. Whenever we can, we will answer your questions and book any services you need.
Our staff in the Civic Centre will help with planning enquiries, issuing bus passes, and council tax and benefits advice and information.
For more information about what we do please have a look at our 'Customer Services - what our advisors do' leaflet, which can be downloaded from the documents table below.
We welcome feedback about the service we provide to you; you can help us by completing the short survey after you phone, using the touch screen survey screen in the civic centre reception or clicking on the smiley faces on our web pages.
Council offices and depots
For details of our offices and depots please visit our council offices page.
Documents
To view these documents you might need to download some software. Visit our downloads page for more information.
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Customer services - what our advisors do. File format Adobe Acrobat (pdf) - 388.2KB |
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Customer services performance - customer satisfaction for June. File format Adobe Acrobat (pdf) - 15.6KB |
