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CONTACT

Mail :
Self Service
Plymouth City Council
Plymouth PL1 2AA
Phone :
01752 668000
Email :
ecitizenrevenues@plymouth.gov.uk

LOCATION

Save time... do it online with our Self Service website

Self Service


Option 1

Report a problem using our new Self Service website


Use our new self service website to report an issue to us without having to pick up the phone or visit our 1st Stop shop.

Report an issue using our new Self Service website

 

Option 2

Self Service council tax / business rates / benefits


Use our self service website to

  • View and amend your council tax account
  • View and amend your business rates account
  • View your benefit claims
  • View housing benefit claims
  • View council tax bands and business rateable values
  • Change your address and setup a direct debit
Login to Self Service


Help and advice for council tax / business rates / benefits Self Service

How to register

Visit the Self Service website and click on the ‘register now’ button.

You will be asked for your email address and you’ll need to set up a username, password and security questions.

An email will automatically be sent to your email address and you need to click on the link to activate your account. Once you’ve activated your account you can login at any time.

If you have already registered, and are able to answer a few simple questions or have received a PIN number from us, you can start using our Self Service website straightaway.

How to add your account

Before you start it would be useful if you had the following documents to hand:  

  • Housing Benefit – a benefit entitlement letter and your National Insurance Number
  • Council Tax – a Council Tax bill
  • Landlord – a payment schedule
  • Business Rates – a Business Rates bill

Council Tax and Housing Benefit

If you want to access your Council Tax or Housing Benefit information please enter your reference number (this can be found on your council tax bill or benefit entitlement letter) and click on the Access Now button. You will be asked a number of security questions before being allowed access to your account. If you cannot provide enough information you will be directed to a page where you can request a PIN number to be sent to you in the post to your home address.

Business Rates or Landlord information

If you want to access your Business Rates or Landlord information please enter your reference number (this can be found on your bill or payment schedule) and click on the Access Now button. You will be asked a number of security questions before being allowed access to your account. If you cannot provide enough information you will be directed to a page where you can request a PIN number to be sent to the address we send your correspondence due.

PIN number received

Once you have received your PIN number from us sign into the Self Service website and select Add Service. Type in your reference number then click on the Enter your PIN button.

Exclamation Mark Icon Please note that, for security purposes, the PIN number will be sent to you by post to your home address. We cannot email PIN numbers.

If you have any queries regarding our Self Service website please email ecitizenrevenues@plymouth.gov.uk.

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