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CONTACT

Mail :
Self Service
Plymouth City Council
Plymouth PL1 2AA
Phone :
01752 668000
Email :
ecitizenrevenues@plymouth.gov.uk

LOCATION

Save time... do it online with our Self Service website

Self Service

SUBSCRIBE

Have you signed up for our self service email alerts and newsletters?

Just enter your email address below and click on the Sign Up Now button - it’s completely free and all you need is a valid email address.




Use our Self Service website to view your account balance and bill details, your payments and documents, sign up for e-billing and other online services.

Some sections may require you to register, and you will need a PIN number from us, but once you have done this it's free and available 24 hours a day. If you need help on how to register please view our 'How to register' section.

If you have already registered, or received a pin number from us, you can start using our Self Service website straightaway by selecting one of the following services:

  • Council tax

    View your account balance, bill details, payments made, let us know if you move address, sign up for e-billing and view documents we have sent you.
  • Business rates

    View your business rates rateable values, account balance, bill details, payments made and sign up for e-billing and view documents we have sent to you.
  • Benefit claimant

    View benefit payments made to you, see how your benefit has been calculated and view documents we have sent to you.
  • Landlords

    View housing benefit payments that are made directly to you. See previous and next payments due and view documents we have sent to you.
  • Council tax bands

    View the valuation band of a specific domestic property.
  • Business rates rateable values

    View the rateable value of a specific non-domestic property.
  • Change of address

    Report a council tax change of address if you are moving to or from a property within Plymouth.
  • Direct Debit

    Setup a Direct Debit for your council tax or business rates.

How to register

Visit the Self Service website and click on the 'register now' button.

You'll be asked for your email address and you'll need to set up a username, password and security questions.

An email will automatically be sent to your email address and you need to click on the link to activate your account. Once you've activated your account you can log-in at any time.

If you want to access your Council Tax or Housing Benefit information please enter your reference number (this can be found on your council tax bill or benefit entitlement letter) and click on the Access Now button. You will be asked a number of security questions before being allowed access to your account. If you cannot provide enough information you will be directed to a page where you can request a PIN number to be sent to you.

If you want to access your Business Rates or Landlord information please enter your reference number and click on the Send me a PIN button. For security purposes the PIN number will be sent to you by post to your home address. When you have received your PIN, choose the service required and enter your Business Rates or Landlord reference number and click on Enter your PIN.

If you have any queries regarding our Self Service website please email ecitizenrevenues@plymouth.gov.uk.