Plymouth City Council
Plymouth PL1 2AA
- 1st Stop
71 New George Street
1st Stop Google map
Use our Self Service website to view your account balance and bill details, your payments and documents, sign up for e-billing and other online services.
Some sections may require you to register, and you will need a PIN number from us, but once you have done this it's free and available 24 hours a day. If you need help on how to register please view our 'How to register' section.
If you have already registered, or received a pin number from us, you can start using our Self Service website straightaway by selecting one of the following services:
Visit the Self Service website and click on the 'register now' button.
You'll be asked for your email address and you'll need to set up a username, password and security questions.
An email will automatically be sent to your email address and you need to click on the link to activate your account. Once you've activated your account you can log-in at any time.
If you want to access your Council Tax or Housing Benefit information please enter your reference number (this can be found on your council tax bill or benefit entitlement letter) and click on the Access Now button. You will be asked a number of security questions before being allowed access to your account. If you cannot provide enough information you will be directed to a page where you can request a PIN number to be sent to you.
If you want to access your Business Rates or Landlord information please enter your reference number and click on the Send me a PIN button. For security purposes the PIN number will be sent to you by post to your home address. When you have received your PIN, choose the service required and enter your Business Rates or Landlord reference number and click on Enter your PIN.
If you have any queries regarding our Self Service website please email firstname.lastname@example.org.