Maintenance

When you become our tenant, you enter into a contract with us. As part of the contract (the tenancy), we will arrange to carry out most of the repairs to your home.

By law we must keep the structure and outside of your home in good repair, and maintain installations in your home which supply water, electricity, gas and drainage.

If your home needs repair work you must report it immediately. We will carry out most of the repairs but some are your responsibility - please refer to the checklist at the end of this booklet.

Our service standard

When dealing with repairs to your home the repair worker will:

• not smoke in your home
• be suitably dressed
• be tactful and polite
• respect your privacy and personal belongings
• use dust sheets and minimise disturbance to you
• arrange with you for the use of any services required
• try to avoid leaving an unfinished job and advise when the worker will return
• not leave equipment or materials in a dangerous or inconvenient position at your home.
• arrange to remove any rubbish at the end of the day

Documents

To view these documents you might need to download some software. Visit our downloads page for more information.

Getting your Council house repaired - leaflet on getting your house repaired. File format Adobe Acrobat (pdf) - 354KB