Council Tenants

When someone moves into their council house, they receive a copy of the Tenancy Agreement. This clearly states what a tenant's responsibilities are and outlines all of the conditions.

These refer to various issues including paying rent, nuisance, harassment, damage and the keeping of pets. If tenants cause or allow others to break those conditions, the council will take action and as a last resort apply to obtain a court order which will bring the tenancy to an end. It also outlines the council's obligations to tenants such as carrying out repairs.

For advice about the following:

• Rent
• Arrears
• Payment difficulties for your tenancy
• Right to Buy applications
• Tenancy Sign Up issues
• Tenancy Queries
• Tenant Participation
• Caretaking
• Neighbour problems
• Paying any Plymouth City Council bill
• Tenants Insurance Scheme
• Reporting Repairs
• Mutual exchange of tenancies
• Gardening and internal decorating services
• Verification and receipt of Housing Benefit applications
• Garage lettings
• Service Charges
• Keeping Dogs
• Squatters and unauthorised occupants

Local Housing Office

Contact your local Housing Office as below or email housingfeedback@plymouth.gov.uk. If you have a query regarding your rent this can be emailled to housingrentenquiries@plymouth.gov.uk

Payment of Housing Rent can be made at any of the offices or by Direct Debit.

Tamar Sector

Office	Address	Telephone Number
North Prospect Office	91/93 North Prospect Road	01752 306436
Ernesettle Office	7 Warmwell Road	01752 306270
Whitleigh Office	101 Whitleigh Green	01752 306419
Southway Office	65 Rockfield Avenue	01752 304806
Honicknowle Office	18 Honicknowle Green	01752 304804

Plym Sector

Office	Address	Telephone Number
Devonport Office	10 Granby Way	01752 304323
Estover Office	Leypark Walk	01752 306549
Efford Office	21D Torridge Way	01752 304802

The offices at Ernesettle, Southway, Honicknowle and Efford are only open to personal callers on Monday and Friday of each week.

Offices are open for telephone contact between the following hours:

• 8.30am to 5pm Monday - Thursday
• 8.30am to 4.30pm Friday

Offices are open for personal callers between the following hours:

• 8.45am to 4.30pm Monday - Thursday
• 8.45am to 4pm Friday

Please note that all offices other than North Prospect close for lunch 12.30pm to 1.30pm.

Tenant Participation

The City Council is committed to involving Council tenants in decisions affecting their homes and estates through consultation and participation.

The Council also actively supports the development of tenants' groups and has funded the Federation of Residents and Tenants Association.

Consultation and participation is for local residents and housing officers to work together and, through this process, improve the houses and environment in which residents live.

Over 40 tenants' groups are well established across the city. If you want details of existing groups or advice on setting up a new one, contact your Housing Area Office, and/or Plymouth Federation of Tenants and Residents Associations (PETRA).

PETRA contact details are shown opposite.

For further information see the Tenant Participation pages.

Insurance

If you have bought a council flat from the City Council, your buildings insurance is arranged through the Council. In the event of a claim arising you should contact the Finance Department on 01752 304429. Council house tenants should arrange their own contents insurance, but home (building) insurance is through the City Council's buildings insurance policy. See the Tenant's contents insurance scheme pages or contact 01752 307105/6/7 for further details.

Forms

See below to download forms for the following:

• Applying for a garage
• Applying for gardening assistance
• Applying for internal decoration
• Forms in connection with the keeping of animals
• Direct Debit Mandate form

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