Ombudsmen
The Ombudsman for Estate Agents Scheme provides a complaints review procedure on behalf of buyers and sellers of residential property and Member Agents of the scheme.
The FOS helps consumers in dispute with financial companies. Typical complaints cover credit cards, insurance, mortgages and investments.
The Parliamentary and Health Service Ombudsman investigates complaints on behalf of the public made against the NHS in England.
The Housing Ombudsman reviews complaints made by tenants against landlords and other letting agents.
The LSO investigates on behalf of the public how complaints are dealt with by a lawyer's professional body. Complaints against lawyers are made initially to the
Bar Council (barristers), the
Law Society (solicitors), the
Council for Licensed Conveyancers, the
Institute of Legal Executives and the
Chartered Institute of Patent Agents.
The LGO investigates on behalf of the public complaints against local authorities in England. Typical complaints cover housing, planning, education, social services, consumer protection, drainage and council tax.
The Parliamentary Ombudsman investigates on behalf of the public complaints against government departments and agencies and the NHS in England.
The Pensions Ombudsman investigates on behalf of the public complaints made about how pension schemes are run.
The PPO investigates on behalf of prisoners and probationers complaints against the Prison Service and the National Probation Service. The Ombudsman also investigates deaths of prisoners and residents of probation hostels and immigration detention accommodation.
The Removals Industry Ombudsman resolves disputes between member companies of the National Guild of Removers and Storers and their domestic and commercial customers.
The Telecommunications Ombudsman investigates on behalf of domestic and commercial customers complaints against public communication providers. Typical complaints cover mobile and land-line phones, faxes and internet service provision.
The Waterways Ombudsman investigates on behalf of users and customers complaints against British Waterways, the public body that manages Britain's rivers and canals.
