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CONTACT

Mail :
General enquiries
Plymouth City Council
Plymouth PL1 2AA
Phone :
01752 668000
Email :
enquiries@plymouth.gov.uk
Fax :
01752 304880

Copyright, Disclaimer and Privacy

By using this site you are agreeing to be bound by the terms and conditions shown on this page.

Copyright

All rights in the design, text, graphics and other material on our site and the selection or arrangement thereof is copyright of Plymouth City Council or other third parties. Permission is granted to electronically download, copy and print, in hard copy, portions of our site solely for private or educational use (within the classroom), provided that no changes are made to the material and that Plymouth City Council is acknowledged as the owner.

Any other use of the materials on our site (including reproduction for purposes other than noted above and alteration, modification, distribution or republication) without our prior written permission is strictly prohibited. Should you require permission for the above, please contact Corporate Communications Team, Plymouth City Council, Civic Centre, Plymouth. PL1 2AA. Please note this does not apply to information on this website made available under the Open Government License.

Permission to reproduce copyright material on this site does not extend to any material identified as being the copyright of a third party. Permission to reproduce such material must be obtained from the copyright holder.

Photographs

Photographic images are occasionally used for journalistic or artistic purposes. Whenever possible Plymouth City Council obtains (either directly or via third parties) the express permission for images of people to be used on the web. However, this is not always possible for group photographs.

Should a member of the public object to their image being contained in any such photograph they should email webteam@plymouth.gov.uk and the photograph will be immediately removed.

Ordnance Survey and Google maps

Some of the maps on this website have been extracted from Ordnance Survey material. Ordnance Survey maps and maps created from Ordnance Survey material are subject to Crown copyright. Users of our website are limited to viewing and downloading the mapping for private and non-commercial purposes only.

In addition, we also use Google Maps. For more information please refer to the Permission Guidelines for Google Maps and Google Earth and Attribution Guidelines for Google Maps and Google Earth web pages. Please ensure you read the guidelines before attempting to reproduce our Google maps.

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Disclaimer

Plymouth City Council makes every effort to ensure that the information and material on this website is and remains accurate. However no representation or warranty, express or implied, is made or given, by Plymouth City Council about accuracy, completeness or suitability of the information or material for a particular purpose.

Use of this website is at the risk of the user and neither Plymouth City Council nor its employees agents or servants shall be liable for any claim damage or loss whatsoever which may arise or result from such use.

Plymouth City Council does not warrant that the functions contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy or reliability of the materials.

Neither Plymouth City Council nor its employees agents or servants will be liable for any loss or damage which may arise including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from the use or loss of use of, data or profits arising out of or in connection with the use of the Plymouth City Council website.

Third party information

Where third party information has been posted on this website Plymouth City Council accepts no liability for any loss, damage or inconvenience caused as a result of any reliance on such information.

Virus protection

Whilst Plymouth City Council makes every effort to check and test material at all stages of production it strongly recommends that users of this website run an anti-virus programme on all material downloaded from it.

Plymouth City Council accepts no responsibility and shall not be liable for any loss, disruption or damage to any data or computer system which may occur whilst using material derived from this website.

Links to external sites

On the Plymouth City Council website(s) we try to include links to relevant organisations that you may find useful. With numerous websites around the world though we do need guidelines to help ensure we are fair and consistent.

We have two types of links:

Internal links

Internal links are links to another part of the Plymouth City Council website. These might be referred to as related pages.

External links

External links are links to sites that we do not own, or have any control over, but that we think you might find useful.

As a general rule we try to link to Government websites, partners or not-for-profit/non-commercial websites.

We tend not to link to commercial websites. The reason for not linking to commercial websites is simply that we are trying to be fair to everyone. If we add a link for one commercial website in a specific sector then we need to include all relevant links and that is not the core purpose of the Plymouth City Council website. We do accept though that, despite trying to enforce this rule, there may be occasions where we do include commercial website links but this is not normal or regular.

We do not normally link to sites which are not free to access.

We do not link to external sites in return for cash, services or any other consideration in kind.

We are not responsible for the content, reliability or availability of external web sites and do not necessarily endorse the views expressed within them. Listing should not be taken as an endorsement of any kind.

Links may be made to our website from personal and organisational websites. We request that you link to our site rather than downloading portions of it to another web server, so that viewers will see the most up-to-date information.

If you notice a link that you feel should not be on the Plymouth City Council website please email webteam@plymouth.gov.uk. Likewise, if you would like to request a link from our website please contact us but we will apply the above criteria.

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Open Government License for public sector information

You are encouraged to use and re-use the information that is available under this licence, the Open Government Licence, freely and flexibly, with only a few conditions.

Using information under this licence

Use of copyright and database right material expressly made available under this licence (the 'Information') indicates your acceptance of the terms and conditions below.

The Licensor grants you a worldwide, royalty-free, perpetual, non-exclusive licence to use the Information subject to the conditions below.

This licence does not affect your freedom under fair dealing or fair use or any other copyright or database right exceptions and limitations.

You are free to:

  • copy, publish, distribute and transmit the information;
  • adapt the information;
  • exploit the information commercially for example, by combining it with other Information, or by including it in your own product or application.

You must, where you do any of the above:

  • acknowledge the source of the information by including any attribution statement specified by the information provider(s) and, where possible, provide a link to this licence

For additional information please visit the National Archives website. Please note that the Open Government License only applies to specific pages on this website and those pages are clearly annotated. If you do not see a specific reference to the Open Government License you should assume it does not apply to the web page you might be viewing.

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Privacy policy

The Plymouth City Council website automatically logs some information about visitors to the site (such as IP address), and some pages may also use cookies to store personalisation details for certain areas of the site. This information is held purely for system administration purposes.

Any personal details given online for the provision of a particular service, will be stored on a secure server. This data will be held and processed under the terms of the Data Protection Act 1998.

Such information may be shared across Plymouth City Council for the purpose of providing and improving services to you. This will aid our ability to take information once and minimise the length of time each future contact will take.

We will not share information with any third parties unless required to do so by law - this might include the Police if requested to aid the prevention and detection of crime.

The information we gather will also enable us to better understand your needs and how you use council services so that we can continue to improve our performance over time.

The use of your personal information is covered by our registration under the Data Protection Act 1998. Under this legislation you can request a copy of the information we hold about you. If any information we hold about you is incorrect please let us know.

Plymouth City Council is committed to upholding the principles of the Data Protection Act, and will not process your information in a way incompatible with these principles.

This privacy statement covers the Plymouth City Council website but also covers external websites that, although not this website, is an official Plymouth City Council website and includes www.plymouthonamap.com.

Cookies

We use cookies on this website but only where essential. By using our websites, you consent for us to place these cookies on your computer.

A cookie is a small piece of text stored on your computer, phone or whatever you use to access the Internet. Cookies have many uses, but fundamentally they are used to store information about you on your computer. We encourage you to accept the cookies our website uses as they help us to improve the user experience for you and many others.

Plymouth City Council websites

Text and accessibility. If you change the text size or use some of our website accessibility tools then a cookie will store these preferences so that the website 'remembers' your settings. The cookie should expire after 365 days and is called 'pccTextSize'.

Third party cookies
(These are cookies set by other web sites whose services we use.)

Google analytics

Google analytics is a web statistics package. We use Google Analytics to gather information about how you use our websites. Google sets a cookie so we can see which pages people have landed on and how they have navigated through the site. We cannot obtain personal information from this data. For more information visit Cookies and Google Analytics and the Google privacy center: privacy policy.

The data we collect helps us identify those services that matter to you by enabling us to understand:

  • which pages people visit on the site;
  • which internet browsers are being used;
  • what pages are popular;
  • which interactive tools are used,

Google have developed a browser Add-on which excludes Google Analytics recording your activities on any websites using Google Analytics. It's totally free and can be installed on most browsers.

These cookies are usually called '__utma', '__utmb', '__utmc' or '__utmz' and is used on the main Plymouth City Council website plus buyplymouth.co.uk, buyplymouthprints.co.uk, plymouth.consult.limehouse.co.uk, plymouthonamap.com, plymouthoncourse.com, summermix.co.uk and ens.htk.co.uk/registration/plymouth/

plymouthonlinedirectory.com uses, in addition to Google Analytics, a cookie called 'JSESSIONID' that expires when you close your browser.

Twitter

We embed some Twitter feeds on our pages. Twitter then use cookies to determine who follows the various links contained in these embedded feeds. For further information read the Twitter privacy policy.

Facebook

We embed some Facebook feeds on our pages. Facebook then use cookies to determine who follows the various links contained in these embedded feeds. For further information read the Facebook privacy policy.

To delete cookies or reject cookies

We recommend you allow the cookies we set by this website as they help us provide a better service. If you do not want to receive cookies from this website, select cookie settings under the privacy settings in your browser options, then add our domain to the list of websites you do not want to accept cookies from. Under settings you can also delete individual cookies or any cookies that your browser has stored. You can find more information on how to delete and control cookies at the All about cookies or About cookies website. If you set your browser to refuse cookies, please be aware that there may be functionality on various websites that does not work.

External cookies

Many sites we refer you to will immediately set session cookies. We cannot audit the use of cookies by these external sites so you should be aware of their use and be prepared to manage them if you follow links to other sites from this website.

If you have any questions regarding cookies please email webteam@plymouth.gov.uk

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Social media

Acceptable use policy

The Council has a number of social media outlets, which we invite the public to follow us on.

Most online communities have their own rules and guidelines, which we will always follow. We reserve the right to remove any contributions that break the rules or guidelines of the relevant community, or any of the following:

  • Be civil, tasteful and relevant.
  • Do not post messages that are unlawful, libellous, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented or racially offensive.
  • Do not swear.
  • Do not post content copied from elsewhere, for which you do not own the copyright.
  • Do not post the same message, or very similar messages, more than once (also called "spamming").
  • Do not publicise your, or anyone else's, personal information, such as contact details.
  • Do not advertise products or services.
  • Do not impersonate someone else.

Defamation

Please take care not to make defamatory statements. In law this means a statement that lowers the reputation of a person or organisation in the eyes of a reasonable person. By publishing such a statement we can both get into serious trouble. We will therefore take down any statement that could be deemed to be defamatory.

Pre-election period

The Council itself, as opposed to its political administration, must be politically neutral in its communications. Therefore, please do not use any of our pages to promote party political messages or other content.

The Council will remove any comments that, in its view, may compromise its obligation to maintain political neutrality.

Our approach to connections on social media

The Council may choose to 'follow', 'like' or otherwise establish connections with other organisations and individuals using social media. This is so that the Council can maintain contact with what other social media users are saying and, where appropriate, share their content. Sometimes we also need to establish a connection so that we can engage with users, e.g. via direct messages or posting. This is an emerging area of communications and as such the Council will review and amend its practice continuously.

Endorsement

The Council does not implicitly or explicitly endorse any individual or organisation merely by virtue of creating a social media connection, regardless of the terms used by social media providers such as 'follow' or 'like'. Indeed, the Council will maintain social media connections with organisations that are critical of it and/or have opposing views. Nor does the Council hold any responsibility for the content of such profiles.

Removal

Once connected, the Council will not remove a profile from its network unless there is some over-riding reason to do so, e.g. because it poses a significant and material risk to the Council's reputation and credibility, or a significant and material breach of the Council's obligations to maintain political neutrality.

It is not possible to be prescriptive on what would pose such a threat and each case will need to be consider on its own merits.

Contacting us via social media

Our responses to replies, comments and direct messages depend on the individual service. Even if we do not reply, we are listening and will act on or pass on your comments as appropriate. You may also like to contact the service directly.

Please note that unless stated otherwise the views/comments given on any of our social media sites may not necessarily reflect the views of Plymouth City Council.

Our social media platforms are not intended to be used by the media or politicians to contact us.

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Terms and conditions

You are welcome to download any of the material for your own personal use on these terms and conditions:

  • You accept all risks from downloading, installing or using the material. Plymouth City Council will not be responsible for any damage (including any damage caused by viruses) to your computer or software or any losses or damage suffered by you as a result of downloading, installing or using the material.
  • You will not, without the prior written agreement of Plymouth City Council reproduce, redistribute or alter any of the material or alter or remove any copyright notices on the material.
  • By downloading, installing or using any of the material you automatically agree to these terms and conditions. If you do not agree to these terms and conditions, then please do not download, install or use any of the material.
  • All other rights are reserved to this council. Any infringement of our rights will result in the appropriate legal action.

By using this site you are agreeing to be bound by the terms and conditions shown on this page.

The Plymouth City Council website is a service operated by Plymouth City Council, Plymouth, Devon, PL1 2AA.

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