Frequently asked questions

• I do not have any bills because I have just moved in
• I have sent my V5 (log book) off to change my address
• Can I transfer my permit?
• What information is required on a tenancy agreement?
• My tenancy was signed more than three months ago, is it still valid?
• My tenancy is not signed what can I do?
• My tenancy does not look like the example, is it still valid?
• Another housemate has the tenancy what can I do?
• I'm not getting my tenancy until I move in what can I do?
• I'm renting off a family member or friend and don’t have a tenancy what can I do?
• My landlord is on holiday/cant be reached what can I do?

If you question does not appear here please email us at permitenquiries@plymouth.gov.uk.

I do not have any bills because I have just moved in

If you have not yet received a confirmation of supply letter then we can accept a copy of a signed dated tenancy agreement or a residential mortgage agreement showing your name, address and mortgage period. Alternatively you can provide a solicitors letter showing completion so we can issue a temporary permit until you can provide one of the accepted proofs.

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I have sent my V5 (log book) off to change my address

If you do not have your V5 (log book) then we can accept an insurance document which shows your name and registration (this does not have to be at the current address). You can provide the 'new keepers' portion of the V5 for a temporary permit until you can provide one of the accepted proofs.

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Can I transfer my permit?

The permit remains the property of the applicant (or in the case of a business permit the property of the business) and can be transferred to a new vehicle. Please note it is not possible to transfer a permit from one resident to another. A business permit may be transferred to a new employee.

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What information is required on a tenancy agreement?

An example of a tenancy agreement that includes all of the required information is below.

An example of a tenancy agreement [96KB]

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My tenancy was signed more than three months ago, is it still valid?

The term of the tenancy (start and end date) are used as the validation dates. The signature date would not be taken into account unless it was signed over a year ago.

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My tenancy is not signed what can I do?

A letter from the letting agency or landlord can be accepted in addition to an unsigned tenancy. The letter must be on headed paper.

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My tenancy does not look like the example, is it still valid?

When supplying a copy of your tenancy please ensure that the parts or pages with the following details are included.

• The applicants name
• The address of the property in Plymouth
• The term of the tenancy (start and end date)
• Tenants signature
• The Landlords signature

As long as the tenancy has these items then it is valid for the issue of a residents parking permit.

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Another housemate has the tenancy what can I do?

If the other housemate is not contactable you would need to contact the landlord for a duplicate copy of the tenancy.

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I'm not getting my tenancy until I move in what can I do?

You will not be able to get a residents permit until you have either:

• A signed tenancy agreement with your name and your Plymouth term-time address on, with a minimum term of six months
• Bank statement or bill sent to you at your Plymouth term time address

If the tenancy is unsigned, a letter on headed paper from the landlord or agent can be accepted in addition to the tenancy agreement.

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I'm renting off a family member or friend and don’t have a tenancy what can I do?

Instead of a tenancy we can accept a personal bill, bank statement or bill sent to you at your Plymouth term time address.

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My landlord is on holiday/cant be reached what can I do?

You will not be able to get a residents permit until you have either:

• A signed tenancy agreement with your name and your Plymouth term-time address with a minimum term of six months
• Bank statement or bill sent to you at your Plymouth term time address

If the tenancy is unsigned, a letter on headed paper from the landlord or agent can be accepted in addition to the tenancy agreement. We will also accept an email from the landlord with the landlords name on.

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