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Shopmobility, community car scheme, ring and ride, taxi-card

Head of service

Geoff Eaton

Date

January 2005

Service provided, number of staff and equipment

• Shopmobility
• Community car scheme
• Ring and ride
• Taxicard

Specification

Shopmobility is the only scheme that operates specifically within the city centre. The scheme, which runs from premises in Mayflower East car park, provides wheelchairs and scooters (currently free of charge) to help people who have limited mobility to shop and use city centre services.

Performance measure

12,707 trips between April 2003 and March 2004. The figure for 2004 to 2005 is approx 10 per cent down at present - due to the redevelopment of Drake Circus. Level of accidents and complaints. Seven recorded accidents involving shopmobility clients between April and Dec 2004.

Non-compliance procedure

All complaints and accidents are recorded and investigated. Remedial action taken as appropriate.

Existing value of contract/service

We currently receive from PCC an annual grant of £31,000 for the shopmobility scheme. This has remained unchanged since 1997. Remainder (£23,550 in 2003 to 2004) from fundraising and donations.

Boundary area

Within the pedestrianised area of Plymouth for example within Royal Parade, Charles Street, Cobourg Street, Western Approach, Union Street East.

Proposed BID additional activity

N/A

Cost of BID additional activity

N/A