Customer service performance

Our teams of advisors are often the first people you speak to at the Council. They answer calls at our Contact Centre and welcome people to our reception points in Ballard House, the Civic Centre, and Midland House.

We aim to help you with your questions if we can and point you in the right direction if we can’t.

What we do

Customer services - what our advisors do [1.7MB]

How we're doing

Customer services performance - March 2012 [71KB]

Customer services satisfaction October to December 2011 [1.38MB]