Quest

What is Quest?

Quest is a UK quality scheme for sport and leisure (including sports development) that defines industry standards, good practice and the development of a customer-focused service within a continuous improvement framework.

How is the scheme assessed?

This accreditation scheme is assessed every two years against a range of best practice principles including:

• strategy and planning
• operations and delivery
• customer relations
• staff management

How have we done?

April 2005 - first cycle - version 2

We achieved Quest registration with a commendable first assessment score of 71 per cent, the highest score obtained by any local authority in the South West region at the time.

2005 assessment improvement report [141.1KB]

September 2007 - second cycle - version 2

We increased our score to 77 per cent which has promoted us to the high commended category.

2007 assessment improvement report [1MB]

October 2009 - third cycle - version 3

We maintained our highly commended status by achieving a score of 76 per cent.

2009 assessment improvement report [346KB]

November 2011 - fourth cycle - version 3

We increased our score to 91 per cent, giving us an excellent rating

2011 assessment improvement report [485KB]