Behaviour support

Who are we?

The Primary Behaviour Support Team is part of the department for Lifelong Learning. The multi agency team is led by an educational psychologist and includes support workers, social workers and teachers.

The team is experienced in working with individual primary children, groups, whole classes, schools and families. We also offer training opportunities and are always looking to develop new, effective approaches.

What do we do?

• We help children make the most of school - the team works with children, families and teachers - building friendships, boosting confidence and helping them enjoy school life.
• We help improve behaviour in primary schools - we work alongside teachers, support staff and governors to find practical ways to increase positive behaviour.
• We work with primary children, their families, schools and other agencies - we plan together, making sure we are all working with each other to achieve the best results.
• We support the community - on Thursday afternoons in term time, we offer a behaviour listening line for everyone - Soundout. At the same time, we offer the opportunity for school staff and other agencies to call in and view our selection of books, games, videos, software and other resources - Findout.
• We help parents - the team offers free, practical, fun sessions for parents and carers across the city - Parent Survival Clubs - full of tips and ideas to help with behaviour at home.

Who can ask for help?

Anyone can! Ask any Plymouth primary school for a referral.

• Soundout - 01752 362999 - Thursdays, term-time from 2pm to 5pm. For children, their families, school staff and other professionals.
• Findout - 01752 362777 - Thursdays, term-time from 2pm to 5pm. For school staff and other agencies by appointment.
• Callout - 01752 362999 - a same day consultation visit to school.Headteachers should phone between 9.30am to 10am on any school day.
• Parent Survival Clubs - 01752 362777 - parents should phone at anytime on a work day to find out more information and book a place.

Comments and complaints

• Positive comments - if you have any comments or suggestions please send them to the Behaviour Support Team.
• Complaints - if you are unhappy with any aspect of the team's work, contact the Behaviour Support Team Manager.
• Response - Colin Moore will listen to your concerns and try to put them right, all concerns are dealt with in confidence, with fairness and respect. Concerns will be written down and acknowledged within three working days.

Referrals

Our transparent referral procedure provides the majority of our work. Primary schools hold referral information forms. Anyone can request help by completing a form with the school. Forms are sent to referral panels which sit half termly and prioritise all received referrals.

Emergency consultations

Support for schools at crisis point in managing challenging behaviour whenever the LEA allocates additional monies in order to maintain inclusion.

Transitions

A course offered to mainstream schools for year 6 children to prepare for transition to secondary school. Whole class and group work to target problem solving, personal organisation and friendships.

Improving behaviour and attendance project 2003 to 2005

A national primary strategy developing children's social, emotional and behavioural skills. Plymouth Local Education Authority has been chosen to pilot this project managed by the Behaviour Support Team.

Additional services

The Behaviour Support Team understands how demanding it can be to manage children’s behaviour both at home and at school. The team has continued to develop its support to children, parents and schools through a variety of ways. We have developed a wide range of additional services that can be readily accessed without any forms to complete! Read on…

• Making Changes Together video - information about how the team works, for primary children their families and school staff. Contact schools (Headteacher or SENCO).
• Champions at Home video - how ideas from football can help improve children’s behaviour at home, for parents, carers and families. Contact schools (Headteacher or SENCO).

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