Contact
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Mail :
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Better Care Higher Standards Feedback Freepost PY50 Plymouth City Council Plymouth PL1 2AA |
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Phone :
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01752 307096 |
Better care, higher standards
The Better Care, Higher Standards document has been jointly produced by Plymouth City Council Community Services department and the Plymouth Teaching Primary Care Trust. The aim of the charter is to improve the quality of services and support provided to adults and older people who may have difficulties due to long term illness, old age or disability, and to their carers. The charter also applies to services and support provided by other organisations acting on behalf of Plymouth City Council and the Primary Care Trust.
The charter
The charter includes standards set nationally for social care, health and housing services, as well as local standards, and representative groups are currently being consulted about its content and layout. It highlights to people what levels of service and support that they can expect from providers, what they can do if they feel that these standards are not being met and how performance will be measured against them. Quality is very important to both partners and it is hoped that the charter will help to improve communication between providers, service users and carers.
The standards include information on areas such as the speed of response to a request for an assessment, provision of equipment and services, and how telephone calls and letters are handled.
The charter will be reviewed once a year, using your feedback and our own assessment of how we have performed against the targets set out in the charter.
Copies of the charter
You can download a full version of the charter from the documents table below. If you require a copy in an alternative format or language, please contact us at bettercarehigherstandards@plymouth.gov.uk.
Let us know what you think
We need your thoughts and ideas to help us make improvements to the charter.
You can write to us using the freepost address at the top of this page, or download the feedback form from the documents table below. You can also email us at bettercarehigherstandards@plymouth.gov.uk.
We will let you know that we have received your feedback and will also inform you of any changes made as a result.
