Eligibility frequently asked questions

• Who is eligible for a bus pass?
• What happens if I think I'm eligible but can't provide proof?
• Are carers entitled to concessionary fares?
• Does the pass cost anything?
• Do I need to bring a photo when I come to get my pass?

Who is eligible for a bus pass?

• Blind or partially sighted
• Profoundly or severely deaf
• Without speech
• Has a disability or has suffered an injury, which has a substantial and long term effect on their ability to walk
• Does not have arms or the long term use of both arms
• Has a learning disability
• Unfit to drive for medical reasons
• Disabled ex-service personnel

More information can be found in our leaflet or on our am I eligible? page.

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What happens if I think I'm eligible but can't provide proof?

If you are unable to obtain acceptable proof you should, in the first instance contact the Public Transport Team for assistance on 01752 668000 or email publictransport@plymouth.gov.uk.

If you are unable to obtain acceptable proof and cannot resolve proof of eligibility with the Public Transport Team you should in the first instance contact an appropriate medical practitioner in order to obtain proof of disability. If such proof cannot be obtained you can enter into the City Council's arbitration process whereby you will be assessed by an appointed medical practitioner, the cost of which will be met by yourself and not the Council.

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Are carers entitled to concessionary fares?

No. At present carers are not included in the legal minimum set by the Government and we have not extended our scheme to include carers.

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Does the pass cost anything?

Your concessionary bus pass is free. If your pass is lost or stolen and we need to replace it, it will cost £10.

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Do I need to bring a photo when I come to get my pass?

No. When you come to get your pass we will take a digital photo of you.

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