Customer Charter 2011

Planning Services has had a Customer Charter for over five years. These tough baseline standards have improved the quality of service delivered to customers across all areas of Planning Services, and have driven improvements in customer satisfaction. In order to achieve our new service mission we have developed a 'Plymouth Planning Pledge'. Our five pledges to our customers are:

1. Quality
   

   We will promote a culture of planning excellence, adding public value in what we do and how we do it, maintaining a reputation for proactive positive planning.

2. Speed
   

   We will make planning and building control decisions as quickly as we can to help deliver Plymouth’s sustainable growth agenda.

3. Dependability
   

   We will deliver on our individual promises, operating with integrity, openness, honesty and transparency, and communicating regularly.

4. Flexibility
   

   We will actively listen to our customers, adapting and evolving our planning services to more effectively meet their needs by making sure our staff are professionally competent and financially astute, taking responsibility to help find solutions.

5. Cost
   

   We will be clear about how our services and plans for the city are to be funded and will ensure we deliver efficient and effective planning services through robust cost control.