Complaints and feedback about children's social care

Do you want to raise a complaint, give us some feedback, or maybe you want to tell us about the great service you have received?

Our Customer Liaison Team handles all complaints, concerns and compliments about the Children, Young People and Families Service (CYPFS).

Contact us

Phone: 01752 307304 (please leave a message and we'll call you back)

Email: complaints.social.services@plymouth.gov.uk

Write to us: Customer Liaison Team, Ballard House, West Hoe Road, Plymouth, PL1 3BJ

Information we need

When you contact us we'll need the following information:

  • the names of the children involved and their dates of birth
  • your relationship to the child/children
  • the name(s) of the staff members’
  • examples of where things have gone wrong or right with the dates and times if possible and how this has affected you

What happens next

When we have received all the information we need we'll let you know and explain what will happen next. We aim to do this within 3 working days but sometimes this can take a little longer.

Complaints/feedback procedures

Information about the different complaints/feedback procedures the Council follow.

If you're still unhappy

The Local Government and Social Care Ombudsman (LGSCO) is the independent final decision maker about local government and social care complaints. You have the right to approach them at any time.

You can phone the LGSCO on 0300 061 0614 or visit the Local Government & Social Care Ombudsman website for information.

However, the Ombudsman would expect the Local Authority to consider the complaint first and may refer the complaint back to us if this has not already been done.

Privacy notices