Pay back a housing benefit overpayment

If you think you're receiving too much Housing Benefit you need to tell us, as you may have to pay it back.

We can recover overpayments by:

  • asking your employer to operate a Direct Earnings Attachment (deducting directly from your wages)
  • deducting directly from any ongoing benefit entitlement
  • deducting directly from other social security benefits
  • receiving a payment from you

Pay back an overpayment

You can pay back an overpayment by using the online form below, contacting us on 01752 668000 or visiting our 1st Stop shop.

Pay back an overpayment

If you're having difficulty with the repayments, please contact us. We expect repayments to be made over a 12 month period. If you are unable to meet this agreement, please download and complete the Financial Statement form below, then submit it using the general enquiry option.

 Financial Statement [doc, 45KB]

Submit a General Enquiry

If you don't attempt to pay the money back we may refer the debt to a collection agent or apply for a County Court Judgement (CCJ) which would lead to further costs being added to your account, as well as affecting your credit rating.

How to appeal

If you disagree with a payment decision write to us at "Revenues and Benefits, Plymouth City Council, PO Box 293, Plymouth PL5 9BZ" within one month of the date the letter was sent advising you of the debt and we will investigate to see if an error has been made.