Pay back a housing benefit overpayment

If you think you're receiving too much Housing Benefit you need to tell us, as you may have to pay it back.

We can recover overpayments by:

  • asking your employer to operate a Direct Earnings Attachment (deducting directly from your wages)
  • deducting directly from any ongoing benefit entitlement
  • deducting directly from other social security benefits
  • receiving a payment from you

Pay back an overpayment

You can pay back an overpayment by using the link below or by contacting us on 01752 668000.

Pay back an overpayment

If you need a payment arrangement please use the below link to make an offer of payment, we generally expect repayments to be made over a 12 month period: 

Make an offer of payment


If you have been asked to complete a Financial Statement, please complete the Financial Statement form and then send it to us by using the Overpayment enquiry form below

 Financial Statement [doc, 45KB]

Submit an Overpayment Enquiry

If you don't attempt to pay the money back we may refer the debt to a collection agent or apply for a County Court Judgement (CCJ) which would lead to further costs being added to your account, as well as affecting your credit rating.

How to appeal

If you disagree with a payment decision write to us at "Revenues and Benefits, Plymouth City Council, PO Box 293, Plymouth PL5 9BZ" within one month of the date the letter was sent advising you of the debt and we will investigate to see if an error has been made.