Universal Credit

Universal Credit is a benefit that supports working age people who are on a low income or out of work. In time it will replace the following six benefits:

  • Income-based Jobseeker's Allowance
  • Income-related Employment and Support Allowance
  • Income Support
  • Working Tax Credit
  • Child Tax Credit
  • Housing Benefit 

If you're already receiving one of these six benefits, you don't need to do anything, but if your circumstances change you may have to make a claim for Universal Credit.

You can check whether you're eligible to make a claim by visiting Universal Credit on the GOV.UK website.

Please note: Universal Credit does not include help with paying your Council Tax and a separate application for Council Tax Support needs to be made to the Council.

Apply for Council Tax Support

If you need help with your application please contact us on 01752 668000. Please have the reference number of your application form to hand.    

If you are working age and need help with rent payments you will need to make a claim for Universal Credit unless you fall into one of the following categories when you can still claim Housing Benefit:

  • live in specified accommodation or
  • have reached pension age, you can check whether this applies to you by clicking on the link to the state pension age calculator; or
  • You are homeless and the council has placed you in temporary accommodation; or

How to apply for Universal Credit

Before you start making a claim make sure you've got the following to hand:

  • your national insurance number
  • details of a bank, building society or credit union account into which your claim will be paid
  • your rent agreement (if you've got one)
  • details of any savings and other capital
  • details of any non-work income (for example income from an insurance plan)
  • details of any other benefits you already receive

Apply for Universal Credit

How we can help

We can get help to make your claim by:

  • Calling the ‘Help to Claim’ service run by Citizens Advice on 0800 1448 444 Monday to Friday 8am to 6pm. A drop in service is also available, you can find more information on the Citizen’s Advice website here
  • Visiting our libraries: free access to computer facilities and the internet but with no specialised help, although some of our library staff may be able to offer you some basic help to get started