Changes to bin collections frequently asked questions


What day will my rubbish and recycling get collected?

You will have received a letter from us in April to let you know which week your brown and green bins will be emptied and remind you what can be recycled. You can also check your bin day.

What day will my garden waste be collected?

You will have received a letter from us in April to let you know what your new garden waste collection day will be.  A maximum of four garden waste bags will be collected from each property from 8 May 2017. You can also check your bin day.

I have a 140L green bin; can I have a larger one?

As this is a change of service we're making to increase our recycling and reduce the amount of non recycling waste, we will exchange smaller 140L green bins for a 240L green bin - there is a £15 delivery fee, although you can collect one for free from Prince Rock Depot. Please call Customer Services on 01752 668000.

I have a 140L brown bin; can I have a larger one?

We're asking you to try and adapt to the changes with your existing brown bin.

If you have tried to manage with a brown 140L bin and despite recycling more are still not managing, we'll refer you to a recycling officer who will contact you to see how else we can help.

I live in a bagged waste area but I don’t have any brown and/or green bags to put my rubbish in.

Some areas have bagged collections because there are access issues for the vehicles and space issues for residents. If you live in one of these areas, your rubbish and recycling should be put out for collection in brown or green bags. If you put out your rubbish in black bags they will not get taken away.

You can request a bin or bag by calling customer services on 01752 668000.

I live in a bagged waste area and I only have two brown and two green bags – can I have some more please?

We'll provide one additional green bag. You can ask to have an additional bag through Self Service or by calling customer services on 01752 668000.

If you have tried to manage with your existing brown bags and despite recycling more and not managing, we will refer you to a recycling officer who will contact you to see how else we can help.

There are currently no plans to change these areas to wheeled bins.

What does bringing my bin to the kerb mean?

People living in some areas are being asked to put their bins at the kerb rather than at the boundary of their property. The kerb is the edge of the pavement but not on the road - watch our You Tube video for guidance.  Putting the bins closer to the road means our crews will be able to work more efficiently, particularly on long roads.

What can I put into the recycling bin?

Read what goes in each bin for more information about what you can and can’t put in your green bin.

I put my bin out on the day it said on my letter but it hasn’t been collected. What should I do?

If your bin has not been collected by 5pm on your normal collection day please let us know within 48 hours so we can arrange a recollection.

Anything reported after 48 hours will not be treated as a missed bin collection and we will collect it on your next scheduled collection date.

I have had a furniture delivery and have lots of cardboard boxes that I would like to recycle; can I put them out with my green bin?

You could reduce its size by flattening and putting it in your recycling bin or you can take it to Chelson Meadow or Weston Mill to be recycled.


Won’t alternate weekly collections mean my bins will start to smell or that rats will be attracted to my bin?

You can help keep your street clean and prevent your bin from smelling by:

  • Remembering to put the right bin out on the right week
  • Using bags in your brown bin
  • Wrapping any wet and smelly rubbish (this also helps avoid flies)
  • Double-wrapping nappies and pet waste
  • Keeping bin lids closed
  • Not storing rubbish beside bins

Alternate weekly collections in other areas have not experienced problems, provided residents follow these measures. 

I’m unable to put out my wheeled bins; will I still have an assisted collection?

We'll continue to offer assistance for those residents who are eligible and you will have received a letter from us in April to let you know about this. Assisted collection arrangements will be reviewed in July to make sure that people who are eligible and still need a collection receive one.

We have a lot of healthcare waste. I’m worried we will not be able to store this properly in between collections.

We understand there will always be people with very specific needs. If you're experiencing problems get in touch, with more details about your current bin arrangements and we'll send a recycling officer or team leader to discuss a more individual solution with you.

Won’t alternate weekly collections encourage fly tipping?

Experience from other councils that have introduced alternate weekly collections show no increase in fly tipping. Enforcement measures are already in place to deal with fly tipping and we will increase our monitoring and enforcement.

Will the council be introducing food waste collections too?

Currently, there are no plans to introduce a household food waste collection. In the meantime, we will continue to promote the Love Food Hate Waste campaign which gives lots of useful tips about food waste and our home composting scheme.

Will I receive a reduction in my Council Tax as I'm getting a reduced service? No, there will not be a reduction in the volume of waste being collected. Council Tax funds a multitude of services, waste collection is only a small part of the overall charge.