Request a bin or bag

New or replacement bags

The garden waste scheme will be finishing on Thursday 2nd of November and we are not in a position to guarantee deliveries of garden waste bags before the scheme ends, this includes those already logged on the system. We will however ensure that all garden waste bags currently logged (and those logged in the next couple of weeks) will be delivered over the winter to ensure customers have them for when the scheme recommences next year.

You can collect a free household waste or recycling from Prince Rock depot or 1st Stop shop, or we can deliver it. You'll need to bring a reference number and proof of your address to collect your bag - fill in the 'request a bag' form below to get your reference number or arrange delivery.

Request a bag

Replacement bin

Alternative weekly collection has been implemented in Plymouth to help increase recycling and reduce the amount of brown waste we're throwing away as a city.  If you're requesting an exchange of your bins please note that we're not able to exchange brown bins for larger ones or additional bins, and have guidance available on what goes in each bin to help reduce the amount of general waste you are disposing. We're able to exchange green bins so that you're able to increase your recycling waste.

If your bin/bag has been damaged or stolen you can collect another one from Prince Rock depot; Monday to Thursday from 9am to 4pm or Friday from 9am to 3pm. Please call 01752 668000 before you come to pick it up as we need to give you a reference number.

Replacement bins/bags are free, however there is a delivery charge of £15 or they can be collected for free from the Prince Rock Depot. Please ensure your vehicle is large enough to carry a wheeled bin.

If your bin/bag has been damaged during collection it will be tagged to say so and a replacement will be delivered shortly, you do not need to contact us if your bin/bag has been tagged.

Smaller bin

If you don't have much rubbish and your bin is too big we can replace it with a smaller 140 litre bin.