Translation service
Our new translation service provider is thebigword.
You can receive online support by calling 03333 449 461 or emailing ukgovinterpreting@thebigword.com.
Introducing thebigword [PDF, 6MB]- Working with BSL (BSL thebigword) [PDF, 328KB]
- How to work effectively with a telephone interpreter [PDF, 66KB]
- Good practice on how to work with face to face interpreter [PDF, 230KB]
- Complaints procedure [PDF, 181KB]
Feedback
Send an email to Customer.Intelligence@thebigword.com, please include a job number. Also alternatively you are able to submit feedback via the online portal [PDF, 507KB]
User guides
- Face to face [PDF, 3MB]
- Telephone [PDF, 143KB]
- Help Sheet [Word, 56KB]