Frequently asked questions

All our parks and play parks are now open. 

If you visit a play area please use hand sanitiser before and after and think about how you long you stay, to give everyone a chance to use it safely. Please don't use play areas if you or your child aren’t feeling very well.

Please keep dogs on leads to help maintain social distancing. Use bins that are provided or, if they are full, take your rubbish home with you.

Ball courts, outdoor gyms and bowls greens are also back in use and the Central Park skate park is now open. Restrictions are in place at our tennis courts.

Yes, but please keep it on a lead to help maintain social distancing.

You can meet outside with up to six people from other households, as long as you follow social distancing guidance. Gatherings of more than six people should only take place if everyone is from just two households and gatherings of more than 30 people are not allowed.

Please keep dogs on leads to help maintain social distancing. Use bins that are provided or, if they are full, take your rubbish home with you.

Full guidance on what you can and can't do.

Yes, but please follow the Government social distancing and hygiene guidelines while visiting. Do not go onto any other plot or share tools. 

Council staff who are working outside will be carrying out essential roles like collecting rubbish, keeping streets and green spaces clean and free of hazards and making essential repairs to roads and infrastructure.

This is to help residents stay safe and well and to ensure key workers and vital supplies can keep moving around the city and get to where they need to be.

All Council staff have been given clear guidance on safe distancing and protecting themselves and others from coronavirus (COVID-19).

There are some situations where staff have to carry out essential works but are not able to work two metres apart.

Please be assured close working is kept to an absolute minimum and all staff have been given strict procedures to follow in these situations.

All of our libraries are closed until further notice and all events and activities have been postponed. Central, Plymstock, St Budeaux and Southway libraries are, however, providing a Select and Collect service.

You can also download free eBooks, audiobooks and magazines with your library card. If you renew an item this will now be for 14 weeks.

Visit our Coronavirus (COVID-19) Information about libraries page. 

 

Tolling on the Tamar Bridge and Torpoint Ferry resumed on Monday 1 June. For full details see the Tamar Crossings website.

Parking charges were re-introduced on Friday 5 June, except for NHS staff, health and social care workers and NHS volunteers with a Council-approved Health, care and volunteer workers parking pass.

Payment machines in our city centre car parks no longer take cash, to help reduce the spread of the COVID-19 virus. Other measures are in place to make sure parking is as safe as possible.

See our 'Changes to ensure safe parking' news story for full details.

 

Yes. We need to make sure those providing essential services are safe, which is why we will continue to enforce yellow lines, footway parking, disabled parking bays, business bays and doctors/emergency bays.

Residential permit restrictions will also remain as they were set up, to help local people park near their homes, particularly in areas close to the city centre and to large employers.

We are asking that people continue to observe restrictions as it will help keep entrances and roads clear for emergency services and carers who need to visit the vulnerable.

Local authorities in England will be able to hold public meetings using video or telephone conferencing, with legal obligations to hold public meetings in person relaxed from today. It is hoped that this will allow councils to maintain transparency in making decisions on key services for residents.

Our green and brown bin collections are continuing as usual.

To keep this essential service running we have had to temporarily suspend bulky waste and garden waste collections and we are not currently taking requests for new or replacement bins or bags.

See our Coronavirus (COVID-19) Information on bins, recycling and waste

Yes, please put your bins out on your normal day. 

Bags containing used tissues should be placed into another bag, tied securely and kept separate from other waste. This should be put aside for at least 72 hours before being put in your usual external household waste bin.

Please remember to clean bin handles and wash your hands after putting bins out for collection and bringing them back in.

We are preparing to reintroduce garden waste collections by Monday 24 August - sooner if possible.

In the meantime our advice is to compost garden waste or store it on your property until the restrictions are lifted.

Alternatively you can take it to Chelson Meadow recycling centre but be prepared for longer waiting times than usual. Restrictions are in place - please check all the information before setting out.

Please do not place garden waste in with household waste. 

Please store it on your property until collections are resumed. Alternatively you can take certain items to Chelson Meadow recycling centre.

Don’t put bulky waste in your normal bins or back lanes.

No, the fire service has asked that people do not burn garden waste or any other waste and people should follow that advice. Bonfires that get out of control would put an additional strain on the emergency services

With a limited number of staff (and some deployed to other roles) we are currently carrying out a reduced level of grass cutting.

We have been maintaining sports pitches and grassed sections of children’s play areas during the lockdown, to prevent them from deteriorating and becoming unusable when we are finally able to open them again.

We have also now resumed grass cutting within our parks and green spaces to help ensure they can be enjoyed by people taking their daily exercise.

This is dependent on numbers of available staff and will be kept under regular review.

See our 'Wildflowers set to bloom across Plymouth' news story.

We are preparing to reintroduce garden waste collections by Monday 24 August - sooner if possible.

Our first priority has been keeping the city's essential bin rounds running (with far fewer drivers and loaders and using staff from other service areas), as well as re-opening Chelson Meadow.

 

Chelson Meadow recycling centre is now accepting all waste except:

  • soil
  • rubble
  • tiles and ceramics

Vehicle access is strictly controlled and people are warned to expect long waiting times. 

Weston Mill recycling centre remains closed for now, with staff re-deployed to allow Chelson Meadow to operate safely as well as ensure we can continue to prioritise brown and green bin collections with reduced staff numbers. We are keeping the situation under constant review and will let everyone know as soon as we have any further updates.