I need help

Updated: 10 May 2021

Caring for Plymouth 

Caring for Plymouth is a partnership between the Council, Livewell Southwest and a large number of voluntary and community sector organisations that provides a vital lifeline for people who are clinically extremely vulnerable to COVID-19.

As announced by the government last week, anyone who is deemed as clinically extremely vulnerable to COVID-19 are being advised to reduce their contact with other people and only go out for exercise and medical appointments until 2 December. This group of people includes some already seriously ill people as well as those living with a disability or ongoing medical conditions.

Caring for Plymouth services will be focussed on people who do not have established support networks so that they can access emotional support, access to food, medicine collection and support with paying bills and accessing money. Staff providing the service will have had background checks to provide added piece of mind.

Our staff are already in the process of contacting people known to be clinically extremely vulnerable but if you are in group and you urgently need support, please call 01752 668000. 

More information is available here - www.plymouth.gov.uk/caringforplymouth

Test and Trace Support Payments

The Government has announced a new payment to support people who face financial difficulty if they have been instructed to self-isolcate on or after 28 September 2020.

Visit our NHS Test and Trace Support Payments page for more details.

Plymouth Online Directory 

Visit the Plymouth Online Directory for local community support and organisations. 

Council Tax Support 

If you are working age and on Council Tax Support you will get £100 discount off your Council Tax bill for 2021/22.

Find out more on our Money, benefits and payments page. 

Business support 

Find out how we are supporting businesses on our Coronavirus COVID-19: Support and advice for businesses page

Covid Local Support Grant 

The Government has created a COVID Local Support Grant to support families with children, other vulnerable households and individuals. The scheme will run from 17 April to 20 June 2021.

We will be providing supermarket vouchers to eligible children and young people in Plymouth who currently receive income based free school meals and those in hardship, to help their families buy groceries over the May half term. The vouchers will automatically be distributed to families by your child’s school or Early Years setting on 21 May 2021. You can see more information about how we manage your data in our Privacy Notice below.


We have also once again partnered with  Plymouth Energy Community (PEC) and other organisations to distribute support to meet fuel bills for eligible families and single person households. Those eligible can also seek assistance with boiler repairs/gas safety checks etc. through PEC’s existing contractors.

We will also support homeless people and families to move on from Bed and Breakfast and other forms of temporary accommodation. Our Community Connections Team will work to support people with fuel debt and white goods and associated items, which can be barriers to people moving into permanent accommodation. To find out more about the support available visit the dedicated page on our website on homeless support.

There is also a wide range of organisations that provide food and other support. All the information and support available is listed on Plymouth On-line Directory website.

I’m struggling with my mental health, where can I go for information and support?

The NHS has produced a number of resources to help look after our mental wellbeing during the coronavirus pandemic. You can find out more about ways to keep your mind healthy below: