Support and advice for business

Updated 21 July 2021

The COVID-19 pandemic has been a challenging time for businesses. The Council are still supporting Plymouth businesses and have pulled together the information, guidance and resources available to help organisations through Step 4 of the Governments Lockdown Roadmap

Businesses and venues

On 19 July, most legal restrictions ended, removing social distancing and social contact restrictions and enabling remaining businesses to reopen. All adults have now been offered a first dose of the vaccine.

Making your business COVID-19 secure

Many businesses and organisations have said they will continue to make their businesses a safe place to reduce the spread of the virus following the lifting of restrictions on the 19 July. The Governments Working Safely during Covid 19 guidance has been changed to reflect the end of restrictions but to continue to manage risks in a proportionate way.

  • Employers must not knowingly require or encourage someone who is being required to self-isolate to come to work
  • From 19 July, anyone testing positive for coronavirus will still need to self isolate.
  • Before 16 August, anyone who have been identified as close contacts with a positive case will need to continue to self isolate for 10 days. Working from home during this period may be appropriate in some circumstances
  • After the 16 August, fully vaccinated people identified as close contacts through Test and Trace will be asked to take a PCR test instead of having to self isolate.
  • From 19 July, the wearing of face coverings will become a precautionary choice for individuals in certain circumstances such as in crowded spaces and areas of high coronavirus prevalence.

Wearing face coverings

Staff in retail will no longer be required to wear face coverings.

Employers should consider the risks to themselves, employees and their customers when determining whether to require face coverings as a precautionary measure beyond step 4.

Where local coronavirus prevalence is considered high, measures such as the wearing of face coverings may be re-introduced by government or local authorities.  

Requirements to support Test and Trace

Businesses and venues will be encouraged to continue to display QR code posters that work with the NHS Test and Trace app.

The posters make it easier for Test and Trace and health professionals to identify people using their premises so they can be contacted in the event of a coronavirus outbreak.

The posters can still be  displayed at entrances and customers just have to scan the code with their smart phones to check in. The phone app and QR code poster create a digital record that they visited that venue at that time.

Businesses and venues that attract visitors or customers to a site  can visit the Government website to create a QR code to download additional posters.

Safe workplaces

All businesses and workplaces are  being advised to continue to be COVID-19-secure and follow the guidelines set out by Government. The Working safely during coronavirus (COVID-19) guidelines from Step 4 continue to provide advice for assessing risks and implementing mitigations according to business sectors

Outbreak management in the workplace

By the end of July, the Government will publish an updated COVID-19 outbreak management framework for local areas. That link will be made available here.

Plymouth City Council continues to advocate for safe working and a structured approach to managing Coronavirus outbreaks in a workplace. A Communications Toolkit is also available to can help you consider internal messaging to employees and external releases to stakeholders and customers.

The Toolkits are both located on the Visit Plymouth website and accessible below.

This toolkit contains guidance on how to prepare for cases of COVID-19 in your workplace. This includes steps to take now to be ready and steps to take if you are notified of a case(s) in order to prevent further transmission and manage  potential outbreaks.

COVID-19 Outbreak Prevention and Management Toolkit

In the event that your business is affected by COVID-19, good communications will go a long way to support your staff, reassure customers and neighbours, and protect your reputation. This toolkit will help your business take the right steps to recovery. It complements the support that your local public health team will continue to give you on operational matters.

COVID-19 Outbreak business communications toolkit

Invest Plymouth

Our Invest Plymouth website provides overall support and guidance to our businesses. It includes information on support available to businesses, including specific coronavirus guidance and advice for employers and sector specific guides.

Support and grants for businesses

All Plymouth City Council grant schemes have now closed. Final payments for the Restart Grants will be made by 31 July 2021.

All up-to-date information can be found on the GOV.UK website. 

Resurgam – economic recovery

Resurgam is Plymouth’s COVID-19 economic recovery plan and sets out our proposals for reducing the impact of COVID-19 and our plans to deliver a more equal, sustainable and prosperous city post-COVID-19.

Advice hotline

We are here to help.

If you have any issues, concerns or need advice on Coronavirus please email the Public Health Team at or call 01752 668000.

We are here to support and work with our residents and businesses. It is important that we all work together to keep our city safe.

Keep up to date 

We send a regular email newsletter covering Coronavirus (COVID-19) advice and information for local businesses.