Visiting Plymouth

This page contains important information if you are:

Keeping safe

We want everyone to be able to enjoy our city safely. Whether you are a resident, a visitor or a business, you have a role in preventing the spread of the virus.

In order to protect our NHS and save lives it is important to limit contact with other people, keep your distance from people not in your household (2 metres apart where possible) and wash your hands regularly.

If you have any symptoms of coronavirus you must self-isolate, get tested and follow further advice. You can book a test by calling 119 or by visiting the NHS website.

Shopping in Plymouth

What to expect

A number of additional measures have been put in place around the city centre.

Shops are required to carry out a risk assessment and make changes to manage social distancing both inside and outside their premises. Each shop may have slightly different measures in place so please follow individual instructions.

Businesses now need to display QR code posters that work with the new NHS COVID-19 app to record contact details of customers.

This will ensure that NHS Test and Trace teams can get in touch with people who have recently been in close contact with someone who has tested positive for coronavirus.

The app makes it easier for businesses to record who is coming in, as well as for customers who visit those places as they simply have to use their smartphone to scan the code as they go in. If you don’t use a smartphone, you will need to check-in manually.

You can find out which shops in the city centre are open on the Shop4Plymouth website.

Plymouth Market is open. The entrances at New George Street and Cornwall Street remain closed for now, and you can enter the market via Market Avenue and the car park entrances.

Drake Circus shopping centre is operating a one-way system and to help maintain social distancing and there are limits to the numbers of visitors.

For more details, Visit Plymouth has produced a comprehensive guide on COVID-19 and Shopping in Plymouth.

Parking and travel in Plymouth

What to expect

Parking

Council car parks

Car park charges are in place in Council car parks. Please follow social distancing guidance whilst using our car parks.

Machines in all council city centre car parks no longer take cash. Customers can pay by credit and debit card or pay by RingGo, via the mobile phone app, website or by phone. Multi-storeys take credit and debit cards only.

Leisure car parks

Our free car parks at Jennycliff, Mount Batten and Devil’s Point are open. Please observe social distancing while you enjoy these locations.

Buses

Plymouth Citybus

Most Plymouth Citybus services have returned to timetables that are similar to their pre-coronavirus times on weekdays. For the latest updates visit the Plymouth Citybus website.

Stagecoach

Visit the Stagecoach website for the latest information. For advice on staying safe visit their travelling safely FAQs page.

Face coverings are now compulsory on all public transport, unless you meet one of the exemption criteria.

Park and ride services

The George and Milehouse services are operating but the indoor customer waiting facility at The George is currently closed. The Coypool park and ride service has also restarted with a revised timetable. Please visit the Stagecoach website for the latest timetable information or see our park and ride page for more information.

Face coverings are now compulsory on all public transport, unless you meet one of the exemption criteria.

Tamar Bridge and Torpoint Ferry

See the Tamar Crossings website for daily updates.

Face coverings are now compulsory on all public transport, unless you meet one of the exemption criteria.

Ferry services

The Mount Batten Ferry service is operating. Please check the operator's website for more information and social distancing requirements.

The Cremyll Ferry is currently operating its summer timetbable. Measures are in place to support social distancing and ensure everyone’s safety – please check the Plymouth Boat Trips website before setting out. 

Please bear in mind that while the park at Mount Edgcumbe is open, all facilities and the house remain closed. There are a limited number of public toilets available at Cremyll and there is one toilet at Admirals Hard (Cremyll Street), which is only for people with a radar key.

Ferries operating between the Barbican and Cawsand, and the Barbican and Royal William Yard/Mount Edgcumbe are operating. For further information see the Plymouth Boat Trips website. 

Face coverings are now compulsory on all public transport, unless you meet one of the exemption criteria.

Rail services

GWR are running an hourly service between Plymouth and London in both directions, with four journeys a day in each direction continuing to/from Cornwall. However GWR are urging people to only travel if necessary. Please check the GWR website before setting out.

The Tamar Valley Line is operating its normal timetable, please check the Tamar Valley Line website before setting out.

Cross Country services between Plymouth and Bristol are operating hourly frequency. Please check the Cross Country Trains website before setting out.

Face coverings are now compulsory on all public transport, unless you meet one of the exemption criteria.

Coach services

Coaches are operating to and from Plymouth Coach Station but the waiting area building is closed until further notice.

National Express have resumed limited coach operations.

The Falcon is running to a limited timetable. Please refer to the Stagecoach website for full details.

Megabus have resumed services.

Face coverings are now compulsory on all public transport, unless you meet one of the exemption criteria.

Community transport

Shopmobility is now open for wheelchair and scooter hire Monday to Saturday 10am until 2pm. Visit the Access Plymouth website or call 01752 600633.

Staying in Plymouth as a visitor

Planning your visit

We’re welcoming visitors to Britain’s Ocean City – but visits might be different from previuosly. Visit Plymouth and latest COVID-19 information and advice in Plymouth statement sets out the current measures in place within the city to help you plan your visit and keep.

Together with other authorities across the South West, we have launched a campaign for responsible tourism, helping to keep our residents safe, our visitors welcome and protect our tourism and hospitality businesses. In order to keep everyone safe, we ask that visitors respect our tourism charter. 

 

What to do if I am sick?

If you have any symptoms of coronavirus you must follow Government guidance and self-isolate, get tested and follow further advice. Please do not ignore your symptoms.

Testing can be accessed by going to the NHS website or by calling 119. 

You will be able to either book an appointment at a drive-through or walk-through test site or ask for a home test kit. More information is available on the NHS website. Please use your holiday accommodation address.

If you feel unwell please call 111, or your regular GP.

Test results

If you test positive you must inform your accommodation provider and return home to self-isolate as long as you feel well enough and do not need to use public transport.

If you feel too unwell to travel or cannot avoid public transport please continue to self-isolate and contact 111 for further advice. If you cannot return home, you will be expected to pay all costs to your accommodation provider.

If you test negative, continue to enjoy your stay but if you need to seek medical advice, contact your home GP or 111.

Advice helpline

We are here to help.

If you have any issues, concerns or need advice on Coronavirus please email the Public Health Team at covid19@plymouth.gov.uk or call 01752 668000.

We are here to support and work with our residents and businesses. It is important that we all work together to keep our city safe.