Good Neighbours Scheme - Volunteer code of conduct

We greatly appreciate your offer and willingness to help us provide support to some of our most vulnerable residents during this very challenging and uncertain time.

This guide explains the expectations we have of you and what you can expect from us.

We will strive to deliver the best standard of service together that we can in the current circumstances.

All volunteers (and staff) working on the Operation Shield Project (Plymouth Good Neighbours Scheme) should:

Your role 

Your time 

You have very kindly offered your time (unpaid) to assist us in providing service to vulnerable residents in our city and your help is greatly appreciated.

As we match your abilities to volunteering needs, you may be asked to agree to volunteer at certain times. For things to run as well as they can, could you adhere to those times where possible.

If you are unable to continue volunteering, please email: as soon as you can. 

Code of Conduct

All volunteers will be expected to behave professionally at all times and adhere to this code of conduct.

Dress Code

We are not imposing a style of dress. However, it is vital that you maintain the utmost standards of cleanliness and personal hygiene.

Equality and Diversity

No voluntary worker will be treated any differently on the grounds of race, religion, nationality, sex, gender reassignment, marital status, disability or sexual orientation.

If you have any concerns, please speak to a member of Plymouth City Council staff.


If you have any safeguarding concerns related to your volunteering, please report these using the email:


Voluntary workers are not paid. However, payment of reasonably incurred expenses will be authorised such as:

  • Travel allowances paid at the HMRC rates where the voluntary worker has used their own vehicle in the course of their duties.

We require receipts where appropriate, for expenses claims.

If we need you to use your own vehicle on council business, we will contact you to discuss that your car insurance includes business/voluntary cover.

We do not want anyone to be out of pocket as a result of volunteering with the council.

Personal Belongings

Your personal belongings are your responsibility. We cannot accept any responsibility for any loss or damage to any of your personal belongings.

Voluntary Task Outline

You will be issued with a task outline which will be discussed with you. Please ensure you know which Plymouth City Council staff member supports you and the extent and limit of your responsibilities. You should be clear about what is expected of you and the boundaries of your role.


At any time, if you are made aware of any information that is sensitive and confidential, you must email: to check on how/whether the information can be discussed or disclosed and with whom.

How we will support you 


Volunteers can discuss any aspect of their work or any concerns at any time by emailing


All voluntary workers are covered by the Council’s employer’s liability and public liability insurance policy whilst you are engaged in council work.

Unsupervised/lone working

You may be working alone whilst volunteering and it is important to stay safe. If you are volunteering on the request of Plymouth City Council, you will be provided a contact person and you need to make sure that the PCC contact person knows where you are.

If you are going to be lone voluntary working regularly for PCC, PCC staff will carry out a lone working risk assessment.

Our expectations of you 

Health and Safety

As a voluntary worker, you share a responsibility for your own safety and that of any other volunteers/staff and members of the public.

You must:

  • Take care of yourself/other volunteers/staff and members of the public by using the basic but effective ways to help prevent the infection’s spread, including:
    • Making sure your workplace/home is clean and hygienic.
    • Promoting regular and thorough hand-washing by everyone.
    • Encouraging people to use and bin tissues.
    • Stay 2 metres (6ft) away from other people
  • Listen and comply with any health and safety instructions given to you by a Plymouth City Council member of staff.

Reporting Accidents

If you are involved in an accident whilst involved in your volunteering duties, you must report this using the email:

Other procedures 

When you are no longer able to/no longer wish to volunteer, please email:  

We can bring to an end, at any time, your volunteering work. No notice is required.