Coronavirus (COVID-19) Information about housing

Homeless or at risk

1st Stop Shop services are currently only available online and by phone. Please visit our homeless or at risk page or call us on 01752 668000.

If you are homeless or threatened with homelessness please call 01752 668000. If you are unable to call please visit Midland House.

Housing delivery

Our housing delivery team is currently unable to undertake site visits or attend meetings in person due to Coronavirus (COVID-19). However, we're still available by phone on 01752 304146 and by email at housingdelivery@plymouth.gov.uk.

Empty homes

Our empty homes service is currently unable to carry out site visits, however we're still available by phone 01752 304235 and email empty.homes@plymouth.gov.uk for any queries or advice.

We understand that current circumstances may make home renovation challenging. Working on your own is ok but as always when lone working please make sure someone knows your whereabouts and schedule.

For further weekly updates please visit our Facebook page @EmptyHomesPlymouth.

Houses in Multiple Occupation (HMO)

Given the developing situation with Coronavirus COVID19, we are taking practical steps to manage and protect the health of our employees, and the health of our clients. During this time, we will need to take some tough decisions on how and when we will undertake inspections. Many of our team will be required to work from home, and if applicable self-isolate from all unnecessary contact. With this in mind, we are looking to adopt the cancellation of all non-critical inspections. Our officers will continue to review all new complaints that come into the service, but will now prioritise only those that are deemed critical.

This is an ever developing situation and further updates may follow. We ask that you follow national guidance and updates for the protection of your health, and your family's health, in the coming weeks and months.

Please note: If you have a HMO that will require licensing for the first time (new) or an existing HMO licence that is set to be expire in 2020, this will lead to the requirement for an application to be submitted in the coming weeks/months. In anticipation of potential office closures, or other disruption to services, our advice is that you submit applications early so that it is received at this time. To make your application, continue to use the 'apply for a new HMO licence' and 'renew an existing HMO licence' links on our apply for a House in Multiple Occupation licence page. An early application will not lose you time as they will run from the date the property becomes licensable or, in the case of renewals, concurrently from the expiration of the previous licence. This step will ensure that your application is with us and awaiting determination, so that each property would be exempt from enforcement during that period.

For more information please click on the link below.

 COVID-19 Addendum Housing - Improvement and HMO [PDF, 207KB]

Private rented accommodation safety and housing improvements/disrepair

Given the developing situation with Coronavirus COVID19, we are taking practical steps to manage and protect the health of our employees, and the health of our clients. During this time, we will need to take some tough decisions on how and when we will undertake inspections. Many of our team will be required to work from home, and if applicable self-isolate from all unnecessary contact. With this in mind, we are looking to adopt the cancellation of all non-critical inspections. Our officers will continue to review all new complaints that come into the service, but will now prioritise only those that are deemed critical.

This is an ever developing situation and further updates may follow. We ask that you follow national guidance and updates for the protection of your health, and your family's health, in the coming weeks and months.

For more information please click on the link below.

 COVID-19 Addendum Housing - Improvement and HMO [PDF, 207KB]