Council tax appeals and complaints

Banding appeals

When you become the council tax payer on a property for the first time, you have six months to make one appeal against the banding.

After six months, you can appeal against a banding on the following grounds:

  • You believe that material changes to the property have increased or decreased the value of the property
  • You believe the physical environment in which your property is located has changed and therefore the property’s value has increased or decreased
  • You start or stop using part of the property for business, changing the balance of business and domestic use

If you wish to appeal against your Council Tax banding, contact:

Valuation Office Agency (VOA)
190 Armada Way
Plymouth PL1 1EG

Tel: 01752 614100
Email: ctwest@voa.gsi.gov.uk

You will receive notice of the VOA’s decision within four months.

If you disagree with the VOA’s decision, you have three months to appeal to the Valuation Tribunal Service (VTS).

Visit the Valuation Tribunal Service website for more information about making a Council Tax banding appeal.

Liability appeals

You can appeal against a decision made about your Council Tax liability, if:

  • You are not the resident or owner of the property
  • You believe the property should be exempt
  • You believe you are entitled to a disabled person’s reduction
  • You believe you are entitled to a personal discount
  • You believe you are not getting the correct Council Tax Support

If you wish to appeal against your Council Tax liability, submit a general enquiry below or contact:

Plymouth City Council
PO Box 293
Windsor House
Tavistock Road
Plymouth PL6 5UF

Submit a General Enquiry

You will receive notice of the Council’s decision within two months.

If the Council has not replied within four months, you can appeal to the Valuation Tribunal Service (VTS). Or, if you disagree with the Council’s decision, you have two months to appeal to the VTS.

Visit the Valuation Tribunal Service website for further information about making a Council Tax liability appeal.

Council tax complaints

The Council has a two-stage complaints procedure. If the Council has not responded to either your Stage 1 or Stage 2 complaint within 12 weeks, you can complain to the Local Government Ombudsman (LGO). Or, if you remain unhappy with the Council’s decision, you have 12 months to complain to the LGO:

Local Government and Social Care Ombudsman
53 – 55 Butts Road
Coventry CV1 3BH

Tel: 0300 061 0614

Visit the Local Government Ombudsman website for further information about making a Council Tax complaint.