Single Person Discount Review

We are currently conducting an SPD review. If you have received a letter regarding a review of your single person's discount (SPD), please complete the below online form to confirm your current eligibility of the discount.

Single Person Discount Review

You're entitled to 25 per cent off your council tax bill if you live on your own or if all the people you live with are under 18. To ensure discounts are being applied correctly we regularly conduct reviews. If you have received a review letter please click the link above to confirm whether you are still entitled to the discount.

How we conduct reviews

In order to determine which accounts to review we use data from the government and credit reference agencies that indicate whether there are any other adults, over 18, linked to your address which may indicate that they occupy. This includes a variety of different types of data such as:

  • Phone Contracts
  • Bank Accounts
  • Loans
  • Store Cards
  • Car Finance
  • Benefit Records

For example if a child or adult that has left the property has a phone contract that is still registered to your address, this will show up in the review as being linked to the property. It is not uncommon for these types of links to exist and we understand that this doesn’t mean that there necessarily are undeclared adults in the property but this does allow us to use our resources to review discounts in the best way possible.

For more information about the types of data that we check for these reviews please see the below links to some of the three large credit reference agencies in the UK:

There is also some general advice about credit reference agencies on the Money Advice Service:

https://www.moneyadviceservice.org.uk/en/articles/how-to-check-your-credit-report

Why we review discounts

These reviews are done to ensure our records are up to date and we are required by law to take reasonable steps to do this. It is important that discounts are awarded correctly and by doing this review we are able to check that accounts that currently have a single person discount on them will still be eligible for the 25% reduction.

When we reviewed in July 2019 of our approximately 40,000 Single Person Discounts we wrote to over 6,500 households asking to confirm single occupancy. Of these we corrected over 1300 accounts which increased the collectible amount of Council Tax by just over £440,000 which will help the Council deliver over 300 services across the city.

We appreciate your comments and feedback to help us make changes that improve the review. We would like to continue to do this and if there is any feedback that you would like share this can be done on the link below:

https://www.plymouth.gov.uk/feedbackandcomplaints/makegeneralcomplaintcomplimentorgiveusyourfeedback