New council tax bill frequently asked questions

Why do I pay in April?

Council tax bills are issued in March for the following financial year starting from 1 April. Payments are collected regularly through the year starting from April.

I've a zero bill, is that right?

Some customers may claim an exemption or support that means that they don't have to pay council tax. They would be issued a bill to let them know that there is nothing to pay. See our council tax guide for further guidance on what your bill means.

How do I change my instalments?

Use our Self Service system (available 24/7) to amend the dates your payments are due. Payments can be made weekly, fortnightly and monthly.

How do I report changes in my circumstances? Use our Self Service system (available 24/7) to report a change in your household circumstances.
My bill says that I am paying for adult social care, what is that? This is a charge set by the government. See our council tax guide for further guidance on what your bill means.
I cannot access the Self Service system, is there a problem? Sometimes our Self Service system is unavailable due to maintenance. During these times we'll add an alert message on the pages effected so you know the system is unavailable.
I don't understand my bill, can you help? See our council tax guide for further guidance on what your bill means.

How do I sign up for paperless billing?

Use our Self Service system (available 24/7) to register your council tax account and sign up for paperless billing.