We will maximise the potential of digital technologies to improve services and outcomes for those who live and work in Plymouth.
Outcomes we’re looking for:
- a better and more consistent customer experience
- improved reputation in responding to raised expectations for ease of access and 24/7 online services
- more cost effective and efficient ways of working
- improved digital access, skills and opportunities across the city
- collaboration and identification of shared digital challenges, issues and opportunities across the city
- supporting business growth and infrastructure development
- improved resilience in light of an uncertain future (post COVID-19)
To deliver these outcomes we’ve identified four key themes to prioritise:
Digital customer
We use technology, data and digital design to deliver cost-effective, consistent and trusted services. We design with our users so their needs are met and no one is excluded.
More about the digital customer theme.
Digital workforce
Our staff have the right skills and technology to enable them to work flexibly, efficiently and in cost-effective ways; we have a culture of collaboration across the organisation, to challenge, innovate and to use data to make informed decisions.
More about the digital workforce theme.
Digital city
We use data and technology to enhance growth, increase efficiency, minimise costs and produce better outcomes for businesses and residents in the city. People in Plymouth are digitally confident and have the skills they need for employability.
More about the digital city theme.
Digital communities
We use technology to engage with residents, organisations and voluntary groups, giving people the right digital skills so they can do more for themselves, participate in democracy and work together in their communities. Helping people live independently for longer.
More about the digital communities theme.