Getting information during severe cold weather
- Listen to local radio stations for advice and updates
- Check the Council's Twitter feed and Facebook page
- Check our school closures page.
- Check the BBC Travel news page for the latest traffic and road disruptions
- Read notices and advice from the local press and organisations such as Age UK regarding welfare support and any cold weather payments schemes
Travel advice and road gritting
- See our winter service page for information about road gritting and salt bins This includes a useful fact sheet and details of all primary and secondary gritting routes.
- See our winter travel advice for drivers
- Check the BBC Travel news page for the latest traffic and road disruptions
- Check local bus companies' websites, Twitter feeds and Facebook pages for the latest updates
- When clearing snow and ice outside your home you only need to use one tablespoon of grit to treat one square metre of public footway.
Local bus companies
- Go Cornwall: 01752 662271
- Jackett's Coaches: 01752 787797
- Citybus: 01752 662271
- Stagecoach: 01752 495200
- Tally Ho!: 01548 853081
- Target Travel: 01752 242000
Useful tips in the home
- To prevent freezing of internal pipes it is recommended that you turn off your water supply to prevent pipes from bursting. Locate the stop-cock inside your home (usually under the kitchen sink). Also, know the location of the stop-cock outside of your home, if you can't find it, contact South West Water.
- Keep torches (and batteries) to hand in case lighting fails or you need to switch off power.
- Keep important emergency numbers near your home – for example a 24-hour plumber and an emergency salvage and clean-up company (usually listed under 'carpet and upholstery cleaners' in directories).
- Check your buildings and contents insurance details. Most will be pleased for you to arrange damage limitation with plumbers and cleaners yourself. Note any emergency contact telephone numbers.
- If your house has any exposed pipes, lag them with thick material or old blankets. If lofts are very cold, leave trap doors open.
- If you are away from your house overnight or for any long period, leave the heating system on a low setting to prevent pipes freezing. If practical, switch off water and drain pipes.
- Ensure everyone living in your home knows where the water stop cock and electricity mains switch, are located.
- If you have a battery radio, check it and ensure you have spare batteries.
If you think a pipe is frozen, but has not burst
- Contact a plumber or if it is safe try to thaw the affected pipe using a hair dryer or hot water bottle (do not use a naked flame to do this). Be aware of the dangers of electricity and water.
- Store some water, for personal and toilet needs, for when you have to switch the mains water off later.
Burst pipe or water dripping
- First switch off your electricity at the mains - but if there is any danger of mains switch being wet seek advice first. Do not touch any light or power fittings until mains electricity has been disconnected.
- Turn off water at the stop-cock.
- Phone for a plumber, and if extensive damage is likely, phone your house insurance emergency number for advice, or get in touch with an emergency salvage and clean-up company. Remember you will have to pay for these services if you have no insurance cover.
- Think about the effects of no water or electricity in your house; if you have problems ask neighbours or family for help.
Remember
- No matter how bad the situation, ensure the safety of people before property. Call the Fire and Rescue Service if you face a flooding situation which you cannot cope with.
- Check your house now and also after a cold spell, before the thaw sets in.
- Be a good neighbour and check people living around you.
Visit our severe weather page to find out if there are any weather warnings currently in place.