Before you report a noise problem, try to talk to the person responsible. They may not realise they're causing a problem. You can find out more about resolving neighbour disputes on the GOV.UK website.
There are no periods of time when the playing of loud music is specifically allowed. If the noise is causing a nuisance to others then it is a nuisance regardless of the time of day, or day of the week.
There is no noise level set in Law. Noise is a subjective assessment; therefore loud music being played from a detached property is unlikely to cause a nuisance whereas the same level of music in a block of flats is likely to cause a nuisance. Environmental Health Officers are qualified and trained to assess whether a noise is likely to be a statutory nuisance. They are also authorised to take legal action to stop the statutory nuisance.
We can only take legal action in relation to statutory noise nuisances. We cannot normally take legal action, for example, in relation to transport noise. If you are not sure whether we can help, it’s best to contact us directly and we will advise you.
We are also unable to deal with many types of behavioural or lifestyle noise such as:
Please note the Council will not investigate noise that happens infrequently, the noise must occur regularly and be an ongoing issue. We are also unable to investigate any complaints made anonymously.
No. Anyone who believes that they are suffering from a statutory noise nuisance can take their own private civil action against the person causing the noise under Section 82 of the Environmental Protection Act 1990. To find out more contact a Solicitor or the Citizens Advice Bureau.
Our policy is to keep the personal information that we have about you such as your name and address, confidential.
If you want us to resolve a statutory noise nuisance for you, and we need to take legal action to do it we may have to disclose your personal details. For example, if we serve a Noise Abatement Notice the person causing the noise nuisance will have a right to know who made the complaint if they decide to legally appeal against the noise abatement notice in court. Similarly, if a case goes to the Court you may be required to give evidence. However, many cases are resolved informally before legal action is taken.
Construction sites are in the open and are often near existing residential accommodation. Residents will in general accept construction site noise but will complain if work starts early or finishes late or takes place on Saturday afternoon, Sundays or Bank Holidays. Complaints about construction noise can be investigated by Environmental Services staff. You can view the Council's Code of Practice here
Code of Practice [PDF, 156KB]
A good starting point is the GOV.UK website.
In order for us to investigate your complaint we will need: