We'll provide help, advice and support to prevent you from becoming homeless wherever possible. If you're at risk of becoming homeless the most important thing is to get advice as soon as possible however if you are homeless we may be able to help.

If you're unsure of what to do or need advice email CommunityConnections@plymouth.gov.uk or call 01752 305496 (select option 1) for more information.

Applicants approaching the local authority (LA) as a homeless person (or as a person threatened with homelessness within 56 days) will be subject to a statutory duty to prevent or relieve their homelessness, if they are eligible for assistance pursuant to Part VII of the Housing Act 1996 (as amended).  As part of that duty the LA will work with the applicant to produce a Personalised Housing Plan (PHP). The PHP will contain the reasonable steps that both the LA and the applicant should take in order to prevent or relieve the applicant’s homelessness.

Chapter 14 of the Homelessness Code of Guidance 2018 outlines the circumstances under which the LA can bring the prevention or relief duty to an end. One of these circumstances is ‘deliberate and unreasonable refusal to co-operate’, i.e. a deliberate and unreasonable refusal to take any of the steps that they agreed to take, or the Council set out for them to take where agreement could not be reached in their PHP.  Regulation 2 of the Homelessness (Review Procedure etc) Regulations 2018 requires the LA to publish its procedure in connection with S193B notices.