If you have a pass because of a disability, we will write to you six months before your pass expires and explain how to apply for a replacement.
If you have a pass because of your age you'll automatically get a replacement pass about a week before your current pass expires.
Cancellation of bus passes
You bus pass may be cancelled if:
- We have received information that you have changed your address. Have you recently changed address?
- Because the Council wrote to you asking for further proof of eligibility. Do you need to confirm your eligibility?
- Because your bus pass was reported lost or stolen.
- Your bus pass has not been used within the Plymouth city boundary within a period of 9 months prior to the expiry date of your current pass.
If your card is lost, stolen or damaged it costs £10 to replace it, which you can do at any library (except pop up libraries) or the 1st Stop shop. Payment can be made by cash at your local library or by credit / debit card at 1st Stop, Central, Plympton and Plymstock Libraries. Alternatively we can take payment by credit or debit card over the phone on 01752 668000.
From the 1st April 2019 a £10 charge will be required to replace all bus passes that have been sent to your previous address.
Please note that the 1st Stop shop will only take payment by card not cash.
Bus pass booklet, June 2018 [PDF, 1.9MB]
Bus pass terms and conditions [PDF, 105KB]
Current bus pass scheme details valid until 31 March 2019
2018 to 2019 scheme document published 1 April 2018 [PDF, 116KB]
Bus pass scheme details valid 1 April 2019 to 31 March 2020
Concessionary Bus Pass Privacy Notice [PDF, 70KB]