If you don't have any of the documents needed, we may be able to offer you an independent medical assessment. Please contact us on 01752 668000 for more information.
Due to Coronavirus (COVID-19) measures all disability passes expiring before 31 August 2020 will be renewed automatically and customers will not be required to visit our offices.
If you have a pass because of your age you'll automatically get a replacement pass about a week before your current pass expires.
Cancellation of bus passes
Your bus pass may be cancelled if:
- We have received information that you have changed your address. Have you recently changed address?
- Because the Council wrote to you asking for further proof of eligibility. Do you need to confirm your eligibility?
- Because your bus pass was reported lost or stolen.
- Your bus pass has not been used within the Plymouth city boundary within a period of 9 months prior to the expiry date of your current pass.
If your card is lost, stolen or damaged it costs £10 to replace it. Due to Coronavirus (COVID-19) measures replacement passes can only be requested by calling 01752 668000 and making your payment by credit or debit card. Unfortunately we are not able to take cash or cheque payments at the present time.
From 1 April 2019 a £10 charge will be required to replace all bus passes that have been sent to your previous address.
Bus pass booklet, August 2019 [PDF, 557KB]
Bus pass terms and conditions [PDF, 72KB]
Bus pass scheme details valid 1 April 2020 to 31 March 2021
2020 to 2021 scheme document published 3 March 2020 [PDF, 162KB]
Concessionary Bus Pass Privacy Notice [PDF, 70KB]