Replacement passes
If you have a pass because of a disability, you can renew this two weeks before your current cards expiry date. Due to COVID-19 all disability passes expiring on or before 31 March 2021 will be renewed automatically for 12 months and customers will not be required to visit our offices.
If you have a pass because of your age you'll automatically receive a replacement pass about a week before your current pass expires.
Cancellation of bus passes
Your bus pass may be cancelled if:
- We have received information that you have changed your address. Have you recently changed address?
- Because the Council wrote to you asking for further proof of eligibility. Do you need to confirm your eligibility?
- Because your bus pass was reported lost or stolen.
- Your bus pass has not been used within the Plymouth city boundary within a period of 9 months prior to the expiry date of your current pass.
If your card is lost, stolen or damaged it costs £10 to replace it. Due to COVID-19 replacement passes can only be requested by calling 01752 668000 and making your payment by credit or debit card. Unfortunately we are not able to take cash or cheque payments at the present time.
A £10 charge will be required to replace all bus passes that have been sent to your previous address.
Please note that the 1st Stop shop will only take payment by card not cash.
Bus pass scheme details valid 1 April 2020 to 31 March 2021
2020 to 2021 scheme document published 3 March 2020
Draft bus pass scheme 2021 to 2022 published 1 December 2020
2021 to 2022 draft scheme published 1 December 2020 for 1 April 2021
Privacy Notice
Concessionary Bus Pass Privacy Notice