Taxis

We license two different types of taxi:

  • Hackney carriages: These are usually London style taxis and can pick up from taxi ranks, be flagged down in the street or be pre-booked.
  • Private hire vehicles: These are usually saloon cars or people carriers and must be pre-booked; they can't use a taxi rank or be flagged down.

Safety

We make sure that you travel safely by checking and licensing taxis, private hire vehicles and drivers. All vehicles have a licensing plate fixed to the back and drivers must wear a badge. Don't get into a vehicle if you don't think it's licensed - report it to taxi.licensing@plymouth.gov.uk or 01752 304141.

You can find a list of licensed drivers on our licensing register website.

Fares

We set the fares that hackney carriages can charge. Different fares apply at different times:

Tariff one

Monday to Saturday from 6am to 7pm

  • For any distance up to one tenth of a mile - £3
  • For the next one tenth of a mile - 30p
  • For each subsequent one fifth of a mile - 30p
  • For each completed period of 90 seconds - 30p

Tariff two

Monday to Saturday from 7pm to midnight, and Sunday and Bank Holidays from 6am to 7pm

  • For any distance up to one tenth of a mile - £3.50
  • For the next one tenth of a mile - 30p
  • For each subsequent one fifth of a mile - 30p
  • For each completed period of 60 seconds - 30p

Tariff three

Monday to Sunday from midnight to 6am, and Sunday and Bank Holidays from 7pm to midnight

  • For any distance up to one tenth of a mile - £4
  • For the next one tenth of a mile - 30p
  • For each subsequent one fifth of a mile - 30p
  • For each completed period of 60 seconds waiting time - 30p

Tariff four

From 7pm on Christmas Eve to 7am on Christmas Day and from 7am on Boxing Day until 7am on 27 December, and from 7pm to midnight on 31 December, and from 7am on New Year's Day to 7am on 2 January.

  • For any distance up to one tenth of a mile - £4.50
  • For the next one tenth of a mile - 45p
  • For each subsequent one fifth of a mile - 45p
  • For each completed period of 60 seconds waiting time - 45p

Tariff five

From 7am on Christmas Day until 7am on Boxing Day , and on New Year's Day from midnight until 7am.

  • For any distance up to one tenth of a mile - £6
  • For the next one tenth of a mile - 60p
  • For each subsequent one fifth of a mile - 60p
  • For each completed period of 60 seconds waiting time - 60p

Extra charges

One-off charges per journey

  • Each additional passenger after the second (accompanied children under the age of 3 are not charged, two children between 3 & 12 to be charged as one - 20p
  • Entrance to MOD establishments, booking fee, or from Plymouth Railway Station (subject to permit) - 40p
  • For each uncaged animal (except working service dogs) - 30p
  • Fuel- to be added to each hiring if and when fuel oil is at £1.40 at Exeter Street Service Station with a further 10p for each subsequent increaseof 10p per litre - 10p
  • For any soiling of the vehicle, inside or out - £50
  • Toll charges at current rate for return journey

Out of city and extended period hirings: The fare for any hiring with a destination outside the licensing area can be negotiated with the driver before the commencement of the journey or run on the meter. Hirings may be undertaken without the use of the meter where there is a prior contract with a public auhtority or for a period in excess of one hour. 

Private hire vehicles set their own fares, but you can ask the operator for a price for the journey when you make the booking.

Ranks

Ranks operate for 24 hours unless otherwise stated.
 

  • Guildhall (car park)
  • Royal Parade (Theatre Royal)
  • Royal Parade (Brass Monkey): Midnight to 6am
  • Raleigh Street
  • Cornwall Street West (rank 1)
  • Cornwall Street West (rank 2): 6pm to 6am
  • Mayflower Street (Karma)
  • Mayflower Street (Iceland)
  • Mill Street (Good Companions)
  • Charles Street
  • Old Town Street
  • Exeter Street
  • Bretonside
  • Whimple Street
  • Princess Street: 10pm to 9am
  • Finewell Street
  • The Parade (rank 1)
  • The Parade (rank 2): 9pm to 6am
  • Madeira Road (Junction Hoe Road)
  • Derry’s Cross (Reel cinema)
  • Derry’s Cross (Pizza Express)
  • Union Street (Walkabout - South side): 11.30pm to 5.30am
  • Union Street (Kularoos - North side): 11.30pm to 5.30am
  • Martin Street: 9pm to 6am
  • The Octagon
  • Western Approach: Midnight to 6am
  • Union Street (Dance Academy): 8pm to 6am
  • Tavistock Place: 6pm to 6am
  • Derry’s Cross (Dial a Ride): 6pm to 6am
  • Armada Way
  • The Barbican (Tourist Information Centre): 6pm to 6am
  • Admirals Hard (Cremyll ferry)
  • Albert Road (Dockyard)
  • Cross Park Road
  • Ferry Road (Torpoint ferry)
  • Saltash Road
  • Wolseley Road
  • St Levan Road
  • Church Street
  • Ham Drive
  • Ridgeway (Post Office Pub)
  • Ridgeway (Joshua Reynolds Pub)
  • Derriford Hospital
  • Mutley Plain 1 (top end taxi shelter)
  • Mutley Plain 2 (middle bus lay-by): 8pm to 6am
  • Mutley Plain 3 (Mutley Crown): 8pm to 6am
  • Houndiscombe Road
  • Plymouth Train Station (permits only)
  • Drake Circus (University): Midnight to 6am
  • North Hill (Sherwell Arcade): 6pm to 6am
  • Madden Road
  • Plymstock Broadway car park
  • Barbican Approach Road: 11pm to 5am

Disabled access

All hackney carriages can take a standard wheelchair and many private hire operators have accessible vehicles. Drivers will do their best to help disabled passengers but some won't be able to help due to medical conditions.

Make a complaint

If you wish report an issue about a taxi or private hire driver/vehicle please complete our make a complaint about a driver, vehicle or operator online form.