Business Advice from Trading Standards

Consumer advice
If you have any consumer advice issues, such as faulty goods and services you should call the Citizens Advice consumer helpline on 03454 040506 for help and advice. Alternatively, The Citizens Advice website tells you all you need to know about your rights as a consumer and how to deal with consumer problems.

Business advice
The Consumer Rights Act 2015 has replaced a number of laws that deal with business-to-consumer transactions. The Business Companion and Chartered Trading Standards Institute websites provide a useful information and guidance to businesses. 

The Business Coach
We recommend this service for Plymouth based business that need help to understand the regulations. Just email trading.standards@plymouth.gov.uk with your request.

Our on-site visits can be arranged in one, two or three hour blocks to suit your needs, or come to visit us at our office. For current prices please view our full price list.

Book a support visit

Approved Trader scheme
If your business is committed to good customer service and has been operating for at least six months you can apply to join our approved trader scheme.

Get in touch

Tel: 01752 398501
Email: trading.standards@plymouth.gov.uk
Opening hours: Monday to Thursday 9am to 5pm and Friday 9am to 4.30pm
Out of Hours: Email trading.standards@plymouth.gov.uk and we'll get back to you as soon as we can.