Aims, Standards and Performance

We are constantly improving the way we monitor and measure corporate customer standards based on customer feedback.

Our aim is to deliver quality services that meet and exceed our customers’ needs and expectations, against agreed service delivery targets.

Please click on the below documents to find out more about our Aims, Standards and Performance.

 1st Stop Shop, New George Street: Customer Service standards [PDF, 114KB]

 Contact Centre performance aims [PDF, 120KB]

 Housing Benefit processing performance [PDF, 188KB]