Aims, Standards and Performance

We set challenging and stretching targets and are constantly improving the way we monitor and measure corporate customer standards based on customer feedback.

Our aim is to deliver services that meet our customers’ needs against agreed service delivery targets.

Please click on the below documents to find out more about our Aims, Standards and Performance.

 1st Stop Shop, New George Street: Customer Service standards [PDF, 25KB]

 Contact Centre performance aims [PDF, 27KB]

 Housing Benefits processing performance [PDF, 37KB]

 Housing Benefits optimising team resources to improve performance [PDF, 123KB]