Self-service account changes – My Plymouth account

We are streamlining our account services so you can manage your transactions with us with one account, called the My Plymouth account.

This means you will be able to view any interactions you have had with us and view and manage your council tax or benefits information with just one login.

What you need to do

If you had an account with us before the 16 December 2020 you may need to register for a new My Plymouth account

Before 16 December 2020, we had two account systems, one that let you manage your council tax and other benefits and one for other council services such as requesting a  parking permit. 

If you had an account for your council tax or benefits 

You will need to register for a new My Plymouth account. 

If you had an account for other council services such as parking permits 

You already have a My Plymouth account. Log in to add your council tax and/or other benefits information.

When registering for a new account or adding new information to an existing My Plymouth account, you will need to have the following information to hand: 

For Council Tax

  • Council tax reference number (as found on your bill)
  • Surname
  • Postcode

For Benefits

  • Benefits reference number (as found on your award letter)
  • Nation Insurance Number
  • Surname
  • Postcode

For Business Rates

  • Business Rates reference number (as found on your bill)
  • Surname/Company name
  • Postcode

For Landlords

  • Creditor Reference number
  • Bank Account number
  • Postcode

 

Register for or log in to your My Plymouth account