Canvass of households

The register of electors is updated annually and a revised register is published on 1 December each year.

Every summer, by law we have to write to all households to check who is registered and update our electoral register by 1 December.

We'll be sending over 100,000 household enquiry forms to households across the city addressed to 'the occupier'. Look out for yours - it will be in a brown envelope.

You need to confirm or amend your details so the register is accurate and up-to-date and everyone who's entitled to vote can do so.

All households must respond - even if they have no changes. It's now easier than ever to respond.

If you have no changes

The quickest and easiest way to confirm your details is by using one of the three services below and quoting your two-part security code printed on your form:

  • online
  • automated telephone line
  • text

More than 30,000 households used these services last year.

Alternatively, you can simply complete and post the form back to us in the freepost envelope.

If you have changes

You can easily make changes by using the online service, quoting your two-part security code printed on your form. Alternatively, you can complete and post the form back to us in the freepost envelope.

If you need to add a person or are new to the property you need to respond to the household enquiry form.

Next, you will need to register to vote or can wait for the invitation form which we'll send out to you within six weeks of receipt of your household enquiry form. You will need your National Insurance number to register.

If you don't respond

We’ll send a reminder, followed by a visit from a canvasser who will encourage you to complete the form. It's quick and easy online, and takes less than five minutes.

If you still don't respond you risk being removed from the register.

If you're not registered you can’t vote and your credit score may be affected.


The household enquiry form checks and collects the details of everyone who lives at your address so that we know everyone who is eligible to register to vote.

The information provided on the form shows the details of everyone we already have recorded as on the electoral register. It is important that everyone entitled to vote has the opportunity to do so and responding is part of that.  If people are not on the form, responding to us will start the registration process. New people eligible to vote can then register online or we will send a separate individual registration form. You can also tell us about any changes to your details or of people no longer living at the address. If you don’t respond you may risk being removed from the register and will not be registered to vote in any future elections. 

No Change? It’s quick and easy to tell us. Choose from one of the methods below. You will need your security codes part 1 and part 2 from the front page of the form.

  • Online - go to
  • By text – text “NOCHANGE” followed by your security codes part 1 and part 2 to 80212. (If no-one is eligible to vote give a reason after the security code e.g. empty, business, second home)
  • By freephone – 0800 197 9871 and enter both parts of the security code

Or alternatively freepost the form back to us, using the envelope provided, with the declaration (page 3) complete.

Log on to 'online household response' website using the relevant link below, the codes provided on the form and your postcode and follow the steps:

Alternatively freepost the form back to us with the declaration complete (section 5, page 3)

  • check the details pre-printed on the form are correct
  • add the name and nationality of any residents whose name is not already on the form (they must be aged 16 or over and eligible to register to vote)
  • if there are no eligible residents, you should say why this is the case
  • if anyone listed on the form is not living at your address, their name should be clearly crossed through
  • if you need to make any changes, to opt out, request a postal or proxy vote, or are over 76 then mark the form with this information
  • sign the form and return it in the envelope provided.

If you need any help you can call the Electoral Registration Office for assistance on 01752 304866.

No, you just need to use one method. You don't need to return the paper form if you have completed the form online or used the freephone or text service.

If you have used one of the methods above to inform us that there have been no changes in your household, then you've done everything you need to.

If you have added people to the form, then they now need to register to vote or we will get in touch with them to invite them to register individually.

It means that you are currently registered to vote but if you don’t respond that your details are correct then you may risk being removed from the register. We will remind you to respond and you may receive a visit from a member of our staff. You are required to respond to the household enquiry form by law.

We will use this to contact you if we have any queries about your registration. This really speeds things up; otherwise we have to send you letters in the post which can make things take longer. We will only use your email address and phone number to contact you about voter registration or election matters. We won't give it to anyone else, or use it for any other purpose.

We can provide information in alternative formats such as large print; contact the Electoral Registration Office for assistance on 01752 304866.

Yes. You can confirm to us by freephone, text or online that there are no changes. We have to send out household enquiry forms every year and they have to be responded to by law. If you don’t respond then you may risk being removed from the register.

Information is available on our electoral register page.