Accessibility

Accessibility statement for Plymouth.gov.uk

This accessibility statement applies to our main website at plymouth.gov.uk.

This website is run by Plymouth City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • PDFs and other documents
  • Some images don’t have alt-text
  • Some images contain text which you may not be able to read
  • Videos don’t have captions or audio description
  • Third party applications may not be fully accessible
  • Links don’t make sense out of context

Feedback and contact information

Let us know if you are having problems using this website or need information in a different format such as accessible PDF, large print, easy read, audio recording or braille. 

Tell us if you're having problems using our website

 

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements let us know. 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone 

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.

Dial 18001 followed by the telephone number.

Technical information about this website’s accessibility

Plymouth City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Images

Some of the images on our website do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 Non-text content. We plan to add text alternatives for all images by September 2020.

Some images contain text, so people with dyslexia or using a screen reader will not be able to read the information. This doesn't meet WCAG success criterion 1.4.5 Images of text.

Any new images added to our site will meet the accessibility standards.

PDFs

Many older PDFs and other documents don’t meet accessibility standards, for example they not be accessible to a screen reader.

We are working through our PDFs to create HTML pages and forms.

We understand that the regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. However if you need the information in an alternative format, please contact us.

Link text

Some of the links on our website do not make sense when taken out of context. This does not meet WCAG 2.1 success criterion 2.4.4 Link purpose (in context). We are continually reviewing the site and changing these when needed.

Third party content

Our website contains third-party content some of which may not be fully compliant with the accessibility regulations, where possible we aim to work with the third party to improve its accessibility of this content.

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

The following are issues that we do not need to fix right now. These are exempt from meeting the accessibility regulations.

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We are working through these and plan to either fix or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Video

Video content embedded on our website before August 2020 may not meet accessibility standards. They may not have subtitles, audio descriptions or a written transcript.

Any videos embedded on our site from August 2020 will meet the required standard.

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Maps

Our website uses maps embedded from third party services. Where there is a map we have also provided the information in an alternative format on the same web page.

Third party content

Our website has some widgets that are provided by third parties and are outside our control. For example the Water bathing quality widget. These are exempt from meeting the accessibility regulations.

How we tested this website

Our website was last tested on 25 August 2020. We use an automated tool Publica11y to flag up accessibility issues.

We also carry out manual testing using the WAVE suite of accessibility tools.

What we’re doing to improve accessibility

We have a plan in place to improve the accessibility of our website and are working to fix any issues that don’t meet the requirements.

Staff who have responsibility for the content have been trained in producing more accessible content.

Preparation of this accessibility statement

This statement was prepared on 28 August 2020. It was last reviewed on 3 September 2020.