We aim to ensure that our website is accessible and usable to as many people as possible. It is has been designed to conform with Level AA of the W3C's Web Content Accessibility Guidelines, the minimum standard required by the UK Government.

Tell us if you're having problems using our website


You should always make sure you're running the latest version of your web browser. This means your computer will be more secure and less likely to be hacked.

This site will work in all major web browsers.

Most browsers, such as Microsoft Internet Explorer, Google Chrome, Mozilla Firefox allow you to set the size and colour of text and the background colours of web pages. You can also choose the colours for links.

Popular web browsers:

  • Google Chrome
  • Microsoft Internet Explorer
  • Mozilla Firefox
  • Opera
  • Safari

Hearing or speech impaired

To make a text relay call, you need to dial 18001 followed by the telephone number of the person you are calling.

To use text relay on a device such as a smartphone or computer you also need to download the free Next Generation Text app from or from a marketplace such as Google Play or the App Store.

You can make a text relay call in a number of different ways and using a number of different devices. For example, you can use:

  • a standard landline or mobile telephone for the voice part of the call, and an internet-connected device (such as a PC, laptop, smartphone or tablet) to view the text;
  • a single device such as a smartphone. This will only work if you also have access to Wi-Fi, or if your device is able to handle a phone call and a 3G or 4G internet connection simultaneously. For more information about which handsets can do this go to

If you have a textphone, you can continue to use it, but you will not benefit from the enhanced features of next generation text relay, such as the ability to hear the other person's voice and see the text at the same time.

To find out more please visit


You can translate pages on our website using the Google Translate function.

PDF documents

Most documents on this website are available as PDFs (Portable Document Format). To read these you'll need a PDF file reader installed, such as Adobe Reader. You can download a free version from the Adobe website and also find out more about the accessibility features of Adobe Reader.