Cookies

A cookie is a means for your web browser to hold a small amount of information, either in memory or on your hard disk, for use during your website visit. They provide a better browsing experience by offering the ability to remember user settings or preferences when visiting a site. Cookies are not viruses: they cannot damage your computer, find out information about you or read any personal material kept on your hard drive.

Like most other websites, Plymouth City Council makes use of cookies. They are only used where they are genuinely necessary (e.g. as part of our online forms or payments), offer a significantly better user experience, or help us to improve our website. Some cookies are set when you first visit any page on the site, others are set only when you visit a specific part of it.

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google. It uses cookies to help monitor use of the website. It reports trends without identifying individual visitors. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google.

This information is used for the purpose of evaluating visitors' use of the website and to compile statistical reports on website activity for site operators. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

Plymouth City Council will not use Google Analytics to track or to collect any personally identifiable information about visitors to our site. We will not use Google Analytics data with any other personally identifying information from any other source. We do not allow Google to use our analytics data in anonymous form as part of their benchmarking service.

By using this website, you consent to the processing of data about you by us and by Google in the manner and for the purposes set out above.

Vist the relevant Google page for more information about Google’s privacy policy relating to Google Analytics or to opt out of being tracked by Google Analytics across all websites.

We also use anonymised demographic data to help us deliver services better. To do so we have enabled the GA Advertising cookie but we do not use any information for advertising purposes, for more information read the Google policy on advertising cookies.

Hotjar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices.

This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

Twitter

We embed some Twitter feeds on our pages. Twitter then use cookies to determine who follows the various links contained in these embedded feeds. For further information read the Twitter privacy policy.

Facebook

We embed some Facebook feeds on our pages. Facebook then use cookies to determine who follows the various links contained in these embedded feeds. For further information read the Facebook privacy policy.

External cookies

Many sites we refer you to will immediately set session cookies. We cannot audit the use of cookies by these external sites so you should be aware of their use and be prepared to manage them if you follow links to other sites from this website.

If you have any questions regarding cookies please email webteam@plymouth.gov.uk

Preventing cookies from being set

Most web browsers will allow you to prevent cookies being set on your device, but doing this may mean you are unable to use some parts of our website. Consult the Help section of your browser to find out how to change the cookie settings.

If you follow any external links from Plymouth City Council to visit another website, you might encounter the use of cookies there. These websites and their associated cookies are beyond our control.

The website All About Cookies has more information about cookies, including how to control and delete them.