2025 BT payphone notification
On 30 January 2025 British Telecom (BT) informed us that they proposed to remove 7 public payphones within the city. BT have to inform the council of their planned removal if they are classed as ‘last at a site’ (where there is no alternative within 400m walking distance).
BT have a set of criteria to follow when deciding to remove a payphone classed as ‘last at site.’ BT cannot remove it if it meets one or more of these criteria:
- they do not have coverage from all four mobile network providers; or
- they are located in an area with a high frequency of accidents or suicides; or
- they have made 52 or more calls over the past 12 months (the equivalent of one call per week); or
- there is other evidence of a reasonable need for the payphone at the site – for example relied upon in local emergencies such as flooding, or might be an accident hotspot.
BT placed notices in the following payphone kiosks:
| Address | Postcode | Mobile coverage OK? | Total calls (last 12 months) Less than 52 calls | Helpline calls (last 12 months) Less than 12 calls or Helplines Partnership approve | High frequency accident location No pattern of serious accidents in close proximity | High frequency suicide location Not identified by Helplines Partnership | BT Evidence of other reasonable need No other evidence |
|---|---|---|---|---|---|---|---|
| PCO PCO1 Penlee Place Plymouth | PL4 7DQ | Yes | 22 | 0 | No | No | No |
| Junction Eggbuckland Rd PCO1 Mannamead Road Plymouth | PL3 4SR | Yes | 33 | 0 | No | No | No |
| JCN Strode Road PCO1 Newnham Road Plymouth | PL7 4BZ | Yes | 7 | 0 | No | No | No |
| JCN Bellingham Cres PCO1 Glen Road Plympton Plymouth | PL7 2DE | Yes | 51 | 0 | No | No | No |
| Turnchapel Village PCO1 Boringdon Road Turnchapel Plymouth | PL9 9TF | Yes | 45 | 0 | No | No | No |
| Outside Coop PCO1 Elburton Road Plymouth | PL9 8JH | Yes | 36 | 0 | No | No | No |
| Junction Plymouth Rd PCO1 Crabtree Close Plymouth | PL3 6EL | Yes | 24 | 1 | No | No | No |
Plymouth City Council are not the determining authority in relation to the removal of payphones by BT, we are notified on the proposals and forward any comments received to BT who make a final decision.
The deadline to receive comments ended on 30 April 2025. One representation was made and forwarded to BT. Once BT make a decision it is published here: www.bt.com/payphones/service
Past consultations
On Wednesday 17 January 2024 British Telecom (BT) informed us that they proposed to remove 2 public payphones within the city. BT placed notices in the following payphone kiosks:
| Address | Postcode | Mobile coverage OK? | Total calls (last 12 months) Less than 52 calls | Helpline calls (last 12 months) Less than 12 calls or Helplines Partnership approve | High frequency accident location No pattern of serious accidents in close proximity | High frequency suicide location Not identified by Helplines Partnership | BT Evidence of other reasonable need No other evidence |
|---|---|---|---|---|---|---|---|
| South Milton Street, Plymouth | PL4 0QD | Yes | 36 | 0 | 0 | 0 | 0 |
| Dudley Road, Plymouth | PL7 1RX | Yes | 4 | 0 | 0 | 0 | 0 |
The deadline to receive comments was midnight on Thursday 16 April 2024.
No representations were made on the criteria for removal. BT have made a final decision to remove the 2 public payphones.
Further to the consultation published by BT on 11 March 2021 and the subsequent consultation on the 'First Notification' from 14 May to 14 June 2021, we have now issued a 'Final Notification' which is our final decision on whether to object or agree to the removal of the payphone equipment at the 25 proposed locations across the city.
A copy of the final notification:
A copy of the first notification for further reference: