Driving standards and Knowledge of Plymouth test

Question (Q). Amongst your passengers is a child under fourteen years old. Whose responsibility is it to ensure the seat belt is worn by that child?

Answer (A). The driver’s.

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Q. Identify where you would check the engine fluid levels for brakes, power steering, engine water engine oil and windscreen washer?

A. All normally located in the engine compartment.

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Q. Tell me how you would check the fluid level of the engine water cooling system?

A. To check, look at the container which is semi-transparent and note the level. Top up if necessary.

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Q. You have taken a longer route than normal, the passenger realises this and complains. How can you resolve this situation?

A. Offer the passenger a reduced fare.

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Q. Tell me how you would check the brake lights are working on this vehicle?

A. Apply a weight to the footbrake pedal, go back and check, or ask someone to check while I press the pedal, or apply the pedal and use a reflection in glass.

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Q. Tell me how you would check the brakes are working before starting a journey?

A. Apply the footbrake pedal whilst stationary to gauge the pedal pressure. If safe, roll the vehicle slightly and apply the footbrake.

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Q. Tell me how you would check the tyres to ensure that they have sufficient tread depth and that they are safe to use on the road?

A. Use a tread depth gauge to check the tyre has at least 1.6 mm of tread. Use a pressure gauge for the pressures, and look at them to ensure there are no obvious cuts or bulges.

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Q. Tell me how you would check the power assisted steering is working before starting a journey?

A. With engine running turn the steering wheel to assess the ease of operation. If the steering is heavy, check the power steering reservoir and top up if necessary.

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Q. Show me how you would check the headlights and tail lights are working?

A. Turn the side lights and headlights on and walk round and visually check.

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Q. Show me how you would check the direction indicators are working?

A. Turn the indicator switch on and walk round the vehicle and visually check.

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Q. Show me how you would check the horn is working (done off road only)?

A. Press the operating switch or button as fitted to your vehicle.

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Q. Show me how you would check the handbrake for excessive wear?

A. Release the handbrake and re-apply to find out if the lever rises above four clicks.

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Q. A passenger has difficulty in engaging the clip for the seat belt and asks for help. Which side of the passenger do you work from?

A. From the side where I do not have to lean across the passenger.

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Q. What is the overall stopping distance?……. ( a distance will be asked by the examiner relative to that stated in the Highway Code)

A. Answer should be in line with information on stopping distances in the Highway Code

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Q. What are the rules relating to the yellow box junction?

A. Do not enter the yellow box unless your exit road is clear. You may enter and wait only if you intend to turn right.

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Q. What is the first thing you are required by law to do if you are involved in an accident?

A. Stop and exchange details with the other driver(s)

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Q. A passenger is taken ill and needs hospital attention. What is the quickest means of getting help for your passenger?

A. Use a phone to call control using taxi radio to call for an ambulance, giving your exact location.

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Q. Under what circumstances can large items of luggage are stowed in the passenger compartment?
A. At no time. All large items of luggage should be stowed in the luggage compartment.

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Q. Under what circumstances could radio communication be used whilst driving?

A. For emergencies with regard to passenger illness or road traffic accidents.

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Q. You see a flashing amber light at a pelican type crossing. What does this mean?

A. Proceed if the way is clear.

Q. Why is it sensible to leave a good gap between you and the vehicle in front when stationary in traffic?

A. Any of the following are acceptable answers,

• To be able to drive off if the vehicle in front breaks down.
• To avoid front end damage with the vehicle in front after a rear end shunt.
• To be able to drive off if confronted by an attacker at the window.

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Q. I would like you to assume you are training for or have changed from Private Hire to Hackney Carriage. Your passenger is wheelchair bound and needs assistance in boarding your vehicle. What is the procedure and what safety measures should be undertaken once the passenger is on board?

A. Park with the nearside door closest to the kerb. Ensure the cab door is fully open. Unload the wheelchair ramps and place them securely into their fixings. Check the ramps for stability and load passenger into the passenger compartment. The wheelchair brakes should be applied and the passenger and wheelchair secured using the safety belts and fixings in the vehicle.

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Q. What is your main concern as the driver of a fare paying passenger carrying vehicle?

A. The safety and comfort of my passengers.

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Q. You are called to pick up a partially sighted passenger, what considerations should you make?

A. The passenger may have difficulty in locating the car; I would ask them if they required assistance.

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Q. Your passenger has difficulty with hearing and either does not hear or misunderstands the fare you have quoted. How can you resolve the situation?
A. I would bring the meter display to their attention or write down the fare on a piece of paper.

• Annabell’s Night Club
• Astor Hall
• Ballard House
• Barbican Theatre
• Boringdon Primary School
• Brickfields
• Brittany Ferry Port
• Burrington Way Industrial
• Estate
• Café Sol
• Caffeine Club
• Plymouth Library
• Chaplins Store
• Cherry Tree Inn P.H
• Child Support Agency
• City Bus Depot
• City College of Further
• Education
• Coombe Dean
• Comprehensive School
• Copthorne Hotel
• Derriford Business Park
• Devonport Services RFC
• Drakes Drum P.H.
• Dunya Restaurant
• Duke of Cornwall Hotel
• Eastern Eye Restaurant
• Efford Crematorium
• El Vira’s Café
• Emmanuel Church
• Faraday Mill
• Ferryhouse Inn P.H
• Fishermans Arms P.H
• Fletchers Restaurant
• Fort Stamford Caravan
• Park
• Fortescue P.H.
• Future Inns
• Genting Casino
• Wrigley’s Mars
• Gog & Magog P.H
• Grecian Taverna
• Harewood House
• Heaven Restaurant
• Henry J’S
• Himalayan Spice
• HM Coroners
• HMS Drake
• Holy Cross Roman
• Catholic School
• Kuku Restaurant
• Lanterns Restaurant
• Lancastrian House
• Land Registry Office
• Leeward House
• Lynher House
• Longcause Community
• Special School
• Lost In Rio Restaurant
• Maritime Inn
• Maratimo Restaurant
• Marlborough House
• Mayflower House
• Mayflower Steps
• Mayflower Museum
• Methodist Central Hall
• Midland House
• Mombay Brasserie
• Montepelier Junior School
• Morley Arms P.H.
• Mount Tamar School
• Mount Batten Pub
• New Continental Hotel
• Newnham Business Park
• Nibana restaurant
• Notre Dame Roman
• Catholic School
• Noah’s Ark P.H
• Nuffield Hospital
• Phoenix Wharf
• Pilgrim House
• Platters Restaurant
• Plymouth Arts Centre
• Plymouth College for Boys
• Plymouth Crown Court
• Plymouth Chamber of
• Commerce
• Plymouth Ski & Snowboard
• Centre
• Plymouth High School for
• Girls
• Plymouth Hoe Bowling
• Green
• Plymouth Magistrates
• Court
• Plymouth Mencap Day
• Centre
• Plymouth Nuffield Hospital
• Plymouth Registry Office
• Plymouth Roman Catholic
• Cathedral
• Plymouth Sailing School
• Plymouth Synagogue
• Plym Valley Railway
• Plymstock Inn
• Plymstock Library
• Premier Inn (Lockyers
• Quay)
• Prysm
• Quay 33 restaurant
• Queens House
• Revolution
• Riverside Caravan Park
• Rockfish Restaurant
• Royal Marine Barracks,
• Stonehouse
• Royal Plymouth Corinthian
• Yacht Club
• Royal Western Yacht Club
• Royal William Yard
• Scott Hospital
• (Development)
• Shekinah Mission
• Shirley Valentines Tavern
• Skiving Scholar
• St Andrews Minster
• Church
• Stagecoach
• Stoke Damerel Community
• college
• St Luke’s Hospice
• Stoke Business Park
• Steak and Omelette Bar
• Sugar Mill Business Park
• Venues V.8 Aug 22
• OFFICIAL
• Swarthmore Institute
• Tamar Hotel P.H
• Tamar House
• Temptations
• Thai Noodle Lounge
• The Aquarium
• The Bank P.H.
• The Barcode
• The Box Museum
• The Brook Inn
• The Bridge bar &
• Restaurant
• The Bull and Bush
• The Dome Restaurant
• The Cosy Club
• The Dock (café /
• restaurant)
• The Dolphin Hotel
• The Forum
• The Fortesque P.H
• The Golden Hind P.H
• The Gin Room
• The Grosvenor Casino
• The Indian Inn
• The Hyde Park Pub
• The Jazz Café
• The Jolly Miller P.H
• The Junction P.H.
• The Life Centre.
• The Lord Louis P.H
• The Lounge P.H
• The Masonic Inn
• The Milller & Carter Steak
• House
• The Navy P. H
• The Octagon
• The Range Store, Derriford
• The Royal Citadel
• The Ship P.H
• The Southway
• The Stable
• The Stoke Inn
• The Thistle Park Tavern
• The Toby Inn/George
• The Tradesmans Arms
• The Harvester PH
• The Walrus P.H
• The Wet Wok Restaurant
• The Woodside Inn
• The Pub on the Hoe
• Three Crowns P.H
• Tamar Bridge
• Torpoint Ferry
• Totem Timber
• Tourist Information
• Centre-Central
• Treasury Restaurant
• Travelodge (Central)
• Travelodge (Roborough)
• Turtle Bay
• Underground
• University of Plymouth
• Vauxhall Quay
• Victoria Park
• Vospers Marsh Mills
• Vue Cinemas
• Walkabout
• Western Mill Cemetery
• Windsor House
• Wagamama Restaurant
• Zeus Restaurant
• Zizzis Restaura

• Annabell’s Night Club
• Astor Hall
• Ballard House
• Barbican Theatre
• Boringdon Primary School
• Brickfields
• Brittany Ferry Port
• Burrington Way Industrial
• Estate
• Café Sol
• Caffeine Club
• Plymouth Library
• Chaplins Store
• Cherry Tree Inn P.H
• Child Support Agency
• City Bus Depot
• City College of Further
• Education
• Coombe Dean
• Comprehensive School
• Copthorne Hotel
• Derriford Business Park
• Devonport Services RFC
• Drakes Drum P.H.
• Dunya Restaurant
• Duke of Cornwall Hotel
• Eastern Eye Restaurant
• Efford Crematorium
• El Vira’s Café
• Emmanuel Church
• Faraday Mill
• Ferryhouse Inn P.H
• Fishermans Arms P.H
• Fletchers Restaurant
• Fort Stamford Caravan
• Park
• Fortescue P.H.
• Future Inns
• Genting Casino
• Wrigley’s Mars
• Gog & Magog P.H
• Grecian Taverna
• Harewood House
• Heaven Restaurant
• Henry J’S
• Himalayan Spice
• HM Coroners
• HMS Drake
• Holy Cross Roman
• Catholic School
• Kuku Restaurant
• Lanterns Restaurant
• Lancastrian House
• Land Registry Office
• Leeward House
• Lynher House
• Longcause Community
• Special School
• Lost In Rio Restaurant
• Maritime Inn
• Maratimo Restaurant
• Marlborough House
• Mayflower House
• Mayflower Steps
• Mayflower Museum
• Methodist Central Hall
• Midland House
• Mombay Brasserie
• Montepelier Junior School
• Morley Arms P.H.
• Mount Tamar School
• Mount Batten Pub
• New Continental Hotel
• Newnham Business Park
• Nibana restaurant
• Notre Dame Roman
• Catholic School
• Noah’s Ark P.H
• Nuffield Hospital
• Phoenix Wharf
• Pilgrim House
• Platters Restaurant
• Plymouth Arts Centre
• Plymouth College for Boys
• Plymouth Crown Court
• Plymouth Chamber of
• Commerce
• Plymouth Ski & Snowboard
• Centre
• Plymouth High School for
• Girls
• Plymouth Hoe Bowling
• Green
• Plymouth Magistrates
• Court
• Plymouth Mencap Day
• Centre
• Plymouth Nuffield Hospital
• Plymouth Registry Office
• Plymouth Roman Catholic
• Cathedral
• Plymouth Sailing School
• Plymouth Synagogue
• Plym Valley Railway
• Plymstock Inn
• Plymstock Library
• Premier Inn (Lockyers
• Quay)
• Prysm
• Quay 33 restaurant
• Queens House
• Revolution
• Riverside Caravan Park
• Rockfish Restaurant
• Royal Marine Barracks,
• Stonehouse
• Royal Plymouth Corinthian
• Yacht Club
• Royal Western Yacht Club
• Royal William Yard
• Scott Hospital
• (Development)
• Shekinah Mission
• Shirley Valentines Tavern
• Skiving Scholar
• St Andrews Minster
• Church
• Stagecoach
• Stoke Damerel Community
• college
• St Luke’s Hospice
• Stoke Business Park
• Steak and Omelette Bar
• Sugar Mill Business Park
• Venues V.8 Aug 22
• OFFICIAL
• Swarthmore Institute
• Tamar Hotel P.H
• Tamar House
• Temptations
• Thai Noodle Lounge
• The Aquarium
• The Bank P.H.
• The Barcode
• The Box Museum
• The Brook Inn
• The Bridge bar &
• Restaurant
• The Bull and Bush
• The Dome Restaurant
• The Cosy Club
• The Dock (café /
• restaurant)
• The Dolphin Hotel
• The Forum
• The Fortesque P.H
• The Golden Hind P.H
• The Gin Room
• The Grosvenor Casino
• The Indian Inn
• The Hyde Park Pub
• The Jazz Café
• The Jolly Miller P.H
• The Junction P.H.
• The Life Centre.
• The Lord Louis P.H
• The Lounge P.H
• The Masonic Inn
• The Milller & Carter Steak
• House
• The Navy P. H
• The Octagon
• The Range Store, Derriford
• The Royal Citadel
• The Ship P.H
• The Southway
• The Stable
• The Stoke Inn
• The Thistle Park Tavern
• The Toby Inn/George
• The Tradesmans Arms
• The Harvester PH
• The Walrus P.H
• The Wet Wok Restaurant
• The Woodside Inn
• The Pub on the Hoe
• Three Crowns P.H
• Tamar Bridge
• Torpoint Ferry
• Totem Timber
• Tourist Information
• Centre-Central
• Treasury Restaurant
• Travelodge (Central)
• Travelodge (Roborough)
• Turtle Bay
• Underground
• University of Plymouth
• Vauxhall Quay
• Victoria Park
• Vospers Marsh Mills
• Vue Cinemas
• Walkabout
• Western Mill Cemetery
• Windsor House
• Wagamama Restaurant
• Zeus Restaurant
• Zizzis Restaura

1. Can a private hire driver call his operator and make a booking for a customer by using their vehicle’s radio system/data pad or their personal mobile phone?
2. You are a private hire driver and a customer asks you if they may borrow your mobile phone to call your office and book a journey. What do you advise the customer?
3. It is an offence for a private hire driver to carry passengers that have not pre- booked with their licensed operator. What else in regards to the vehicle would be greatly affected by taking a passenger without a booking?
4. All licensed vehicles need to be insured for either private or public hire (depending on their use). Where does a copy of the insurance need to be kept in accordance with the conditions of the vehicle licence?
5. How long do you have to inform the licensing office of the following changes in your circumstances? :

Change of address:

Change of Operator:

If you have an illness or injury which is likely to affect your ability to drive:

If you receive a conviction at court, or a fixed penalty endorsement of your DVSA driver licence:

6. If you lose your driver’s badge or vehicle licence plate, who must you notify within 48 hours?
7. How long is given to a licensed driver to inform the licensing office that they have been involved in an accident or sustained vehicle damage that effects the safety of the vehicle or comfort of passengers?
8. Hackney carriage ranks are restricted to a number of vehicles permitted to wait for hire and their hours of operation may also be restricted. If a rank is fully occupied on arrival, or it is outside of its operating hours, what must the driver do?
9. Can a hackney carriage driver be flagged down or hailed, and pick up a fare outside of the Plymouth area?
10. What does the law say you should do with your council driver badge when you are working?
11. Can you work and carry passengers using a space saver tyre?
12. Taxi licensing introduced a Driver Penalty Points System in 2018 as a way of enforcement for low level offences. How many points can be accumulated over a rolling period of 3 years, before a driver will be subject to a review of their licence?
13. Under the Equalities Act 2010, drivers of designated wheelchair accessible vehicles have certain duties placed on them. Name 3 of those duties.
14. Under what circumstances can a driver of a designated vehicle refuse to take a wheelchair passenger?
15. Where a CCTV system is installed in a licensed vehicle, who must the vehicle proprietor register the system with for the lifetime of its installation?
16. A wheel brace, vehicle jack along with spare bulbs must be carried in a licensed vehicle. True or false?
17. Are private hire vehicles permitted to stop, wait, pick up or drop off on a taxi rank?
18. You are a private hire vehicle driver, and your passengers want to be dropped in the city. The road where they want to be dropped has a taxi rank on it which is empty. Can you wait on the taxi rank to drop your passengers? Explain your answer.
19. You have a licensed vehicle but you are off work as you are ill. Your partner, who is not a licensed driver, needs to do some shopping and wants to use the car. Can they? Explain your answer.
20. As well as the authorised and trained Taxi Enforcement Officers, which other organisation has the powers to inspect vehicles and deal with matters concerning driver’s behaviour?
21. If a driver is off duty and not working are they permitted to smoke in a licensed vehicle?
22. When does a private hire driver need to wear a seat belt?
23. You are a hackney carriage driver. Explain when you can negotiate a fare with a passenger?
24. A passenger is unhappy with their journey and wishes to make a complaint. What are you required to provide to a complainant?
25. What is the minimum tread depth across the centre ¾ of all tyres by law?
26. Could a faulty headlamp, stop lamp or indicator prevent a licensed vehicle from working?
27. You are driving a licensed vehicle and you arrive at an address to pick up a passenger. When you arrive you find that the passenger has an assistance dog with them and you did not know this. Can you refuse to carry the passenger and their assistance dog? Explain your answer.
28. You are about to start your shift and you realise that your council driver licence expired the day before. Can you continue working when you wait for an appointment to renew it? Explain your answer.
29. You are a hackney carriage driver, it is your vehicle, you are about to start your shift and you notice that the taximeter is not working correctly. Can you continue to work anyway? Explain your answer.
30. You are the driver of a private hire vehicle, which has no passenger compartment, the passengers are not separated from you as the driver. Your passenger is a child under the age of 14 accompanied by an adult. Who is legally responsible for ensuring the child wears the seatbelt?
31. The policy requires all drivers under their vehicle condition to have a working card reader for payments? If you inherit a fault with the card reader or are unable to use it for any reason, how many days do you have to rectify the problem?
32. Explain the standard of dress code required for your gender.
33. Where can you find a copy of the taxi licensing policy, conditions, byelaws and codes of conduct?
34. Where can you find out about vehicle specifications and requirements?
35. If you have changes in circumstances such as operator, address or you receive a motoring conviction or criminal conviction, how do you report it?
36. If you leave the UK for 3 months or more what must you do and what must you obtain from the country(s) you visited?
37. Not all assistance dogs are required to wear a marked harness or jacket by Law, Answer, True or False?
38. By Law for the user of an assistance dog must carry an ID booklet for their dog or some kind of ID to show the dog is an assistance dog. Answer, True or False?