We license two different types of taxi:
We make sure that you travel safely by checking and licensing taxis, private hire vehicles and drivers. All vehicles have a licensing plate fixed to the back and drivers must wear a badge. Don't get into a vehicle if you don't think it's licensed - report it to taxi.licensing@plymouth.gov.uk or 01752 304141.
You can find a list of licensed drivers on our licensing register website.
We set the fares that hackney carriages can charge. Different fares apply at different times:
Monday to Saturday from 6am to 7pm
Monday to Saturday from 7pm to midnight, and Sunday and Bank Holidays from 6am to 7pm
Monday to Sunday from midnight to 6am, and Sunday and Bank Holidays from 7pm to midnight
From 7pm on Christmas Eve to 7am on Christmas Day and from 7am on Boxing Day until 7am on 27 December, and from 7pm to midnight on 31 December, and from 7am on New Year's Day to 7am on 2 January.
From 7am on Christmas Day until 7am on Boxing Day , and on New Year's Day from midnight until 7am.
One-off charges per journey
Out of city and extended period hirings: The fare for any hiring with a destination outside the licensing area can be negotiated with the driver before the commencement of the journey or run on the meter. Hirings may be undertaken without the use of the meter where there is a prior contract with a public authority or for a period in excess of one hour.
Private hire vehicles set their own fares, but you can ask the operator for a price for the journey when you make the booking.
Ranks operate for 24 hours unless otherwise stated.
Consultation is invited on proposals to alter the existing stand for the use of hackney carriages (taxi rank) located at Charles Street, Plymouth to enable the Charles Cross Improvement Scheme.
The scheme, now nearing completion, will reduce traffic delays and improve traffic flow by increasing capacity for all vehicles whilst making crossings friendlier for pedestrians and cyclists. The project includes:
● Construction of additional traffic lanes
● Bus stop route alterations
● Installation of new traffic signals
● Street lighting and signage
Charles Street Hackney Carriage Stand is being widened to provide an additional lane southbound to improve capacity. The existing stand at Charles Street (north east side) is located outside the Plymouth College of Art. The stand is permitted for 3 vehicles and is operational for 24 hours per day. The stand will move from a point 113 metres north west of the junction with Charles Cross Roundabout for a distance of 16 metres in a north westerly direction. The stand is moving to allow for the widening of the towards Charles Cross roundabout. The stand will remain permitted for 3 vehicles and operational for 24 hours per day.
The consultation period commenced on Tuesday 5th November 2019 and submissions can be made until Wednesday 6th December 2019.
Any written objections or representations should be sent in writing or by email by the closing date to:
Mrs Rachael Hind
Licensing Manager
Public Protection Service,
Plymouth City Council,
Windsor House,
Tavistock Road,
Plymouth,
PL6 5UF
Email: taxi.licensing@plymouth.gov.uk
Charles Cross Improvement Scheme Plan [PDF, 239KB]
Charles Street Hackney Carriage Stand Plan [PDF, 169KB]
Charles Street Public Notice [PDF, 160KB]
Please note that anonymous submissions may not be considered.
All hackney carriages can take a standard wheelchair and many private hire operators have accessible vehicles. Drivers will do their best to help disabled passengers but some won't be able to help due to medical conditions.
If you wish report an issue about a taxi or private hire driver/vehicle please complete our make a complaint about a driver, vehicle or operator online form.