Text, email and voicemail messages about outstanding debt

We are using messaging services to contact customers who have an outstanding Housing Benefit overpayment and Council Tax arrears.

We may contact you using one or more of the following:

text message (with verification screen)
email
voicemail message

The message will give you helpful options to sort out payments or contact us if you need help.

We provide secure features that allow you to make safe payments directly and save you time.

Using these messaging services will help prevent any further recovery action, which may help you avoid paying additional recovery costs.

I have received a message. How do I know if it is genuine?

Text message

The text message will appear as being from ‘PlymouthCC’. It will include your name and a hyperlink which starts https://info.Plymouth.gov.uk followed by a unique reference.

Clicking on this link will take you to a verification screen where you will be asked to enter your postcode.

Postcode verification screen

You will then be able to view more information about why we’re contacting you and how to pay your outstanding debt.

Mock up of a text message from Plymouth City Council — Example message

This service is confidential. Your mobile number will not be shared with third parties. You will not receive any other marketing messages to your phone. 

Emails

The email will include your name and account reference.

It will provide more information about why we’re contacting you, with information about ways to pay, as well as ways to contact us for help and support.

Voicemail

You may receive a phone call from 01752 668000. When you answer the call, a pre-recorded message will provide some information regarding your outstanding debt and how to pay, as well as ways to contact us for help and support.